New at Servicenow

[BasemHennawi]

Hello,

I am happy that I joined servicenow community, I have 17 years experience in HCM applications, my question is: What is my chance to start role with no experience in Servicenow?

[Dr Atul G- LNG]

Hi @BasemHennawi 

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[Tanushree Maiti]

Hi @BasemHennawi ,

Welcome to ServiceNow community!

According to me -

You need to do following things:

• Go through the Business Analyst career jouney of ServiceNow:        Business Process Analyst Career Journey (Move from Associate ->Practitioner->Professional)
• ServiceNow Certification:  Obtain ServiceNow CSA -> ITIL Foundation -> Module-specific CIS (e.g., ITSM/HRSD)
•  Go through following courses if you have interest:

• Introduction to Human Resources Service Delivery (HRSD)

  Human Resources Service Delivery (HRSD) Fundamentals

  Human Resources Service Delivery (HRSD) Implementer 

• How ServiceNow and HCM Platforms (Workday, SAP SuccessFactors, Oracle ) work together 

  What is Human Capital Management?   

• HR Service Delivery Advanced Integration with Oracle HCM 

• Online Communities and Forums:
  Engage with the ServiceNow community through forums, read query and answer and slowly start to contribute
• Networking: Expand your network and participate in any events possible.
• Long term: Complete Platform Owner career journey and go for that role as per your exp.

Good Luck!