New to servicesnow

[SudhanshuO]

Hello everyone,

I am a MERN developer with 1.4 years of experience and I am planning to transition into a ServiceNow Developer role.

Could you please guide me on the following:

1. Is ITSM the correct starting point for someone new to ServiceNow?

2. What would be the best beginner-to-job-ready learning path for a developer with JavaScript experience?

3. How much PDI hands-on practice is usually recommended before applying for roles?

4. With 1.4 years of prior development experience (India), is it possible to get interview calls for junior ServiceNow Developer or Admin roles after learning the basics?

Thank you so much for your time and guidance.

[GlideFather]

Hi @SudhanshuO,

welcome to the Platform of platforms!

1. ITSM is usually "starting" module because it's always present, you cannot have a ServiceNow instance without ITSM. So it makes sense to understand this and then extend your skills and knowledge with other modules
2. Shared below
3. No universal answer, depending on what role do you apply for and other factors (different requirements for a junior developer or project manager, ...). 
4. Cannot be answered because somebody can be ready for an architect after 1.4 years experience, somebody needs more time. So the time is not an indicator for a job market positioning. IMO if there's an open junior position, then go and try your luck!

Let me use this opportunity to share with you these resources. There are two great places to start:

1. ServiceNow University  

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate! 
• The most important first certificate is  Certified System Administrator (CSA), useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

 Career Journeys:

• System Admin
• App Developer
• Platform Owner
• Implementer
• Technical Project Manager
• Business Process Analyst
• Support Specialist

ServiceNow credentials:

• App Specialist
• Architect
• Developer
• Implementer
• Pre-sales Expert
• Sales Expert
• System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

• Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plans

• New to ServiceNow
• Citizen Developer
• ServiceNow Administrator
• Learn admin skills to move into app development.
• Includes short self-paced modules.

TL;DR

ServiceNow University = Learn and earn badges or certifications.

Developer Portal = Practice and explore the platform hands-on.

Connect with others on LinkedIn — follow creators and join groups to learn even more!

Good luck!