Victor Chen
ServiceNow Employee
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on 09-21-2024 12:13 PM - edited 14 hours ago
Visit the Virtual Agent Community forum for information on NLU Virtual Agent. See below for information on Otto (Now Assist) for Virtual Agent.
- Get started configuring Otto for Virtual Agent with - Follow the documentation for activating an assistant + enhanced chat here: Configuring assistants overview
- New: Premium chat is now available for the Otto Panel and Otto for Virtual Agent. It is configurable in the Assistant Designer > Display Experiences. It is available on Zurich 12+ / Australia Patch 5+, requires a Pro Plus or AI Foundation SKU, and the latest ServiceNow Otto for ITSM, HRSD, etc. store app.
- How to request catalog items conversationally in Now Assist in Virtual Agent
- Enhanced chat experiences for Virtual Agent available in Yokohama Patch 3/Xanadu Patch 9
- Microsoft Copilot integration with Now Assist + FAQ
- Virtual Agent with agentic reasoning in the October release, and what it means for you
AI Academies on Now Assist in Virtual Agent
- What's new in Now Assist in Virtual Agent - Xanadu release (covers setup, VA Designer and conversational flows)
- Now Assist in Virtual Agent conversational catalog ordering (covers setup, conversational catalog dashboard and ordering).
- Now Assist in Virtual Agent enhanced chat (covers setup and enhanced chat experiences)
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