AI agent studio access issue
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06-29-2026 08:03 AM
"I am facing an access issue while trying to open AI Agent Studio, as shown in the attached screenshot. Could you please suggest how to fix this issue?"

6 REPLIES 6
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Thursday
Hi @Tanushree Maiti
I tried clearing the cache after repairing the plugin but it did not work.
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Friday
AI Agent Studio, Now Assist, and any connected generative AI capabilities cannot be enabled on PDIs
Hope you’re trying to install AI Agent Studio in your client/company’s instance and that the license has already been purchased. Please note that even to enable and use it in a non-prod/sandbox environment, license is required for AI Agent studio.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
