I have created the ai voice assistant under servicenow OTTO and added few agents. I am able to create an INC without any issues. I have created the flow under Amazon Connect which will help me to connect to LIVE Agent.But when the "request reason=use...
How to restrict OOB Gen AI skill to purticular users since customer has only 260 licenses. By default, all ITIL users can access. But I want to restric this skill to only 260 members.
Hi everyone,I'm trying to integrate an existing custom AIUX widget with an AI Agent in Employee Slate. According to the ServiceNow documentation, enabling Display output in an AI Agent Script Tool should allow me to select a widget. However, the widg...
Hi everyone,in Ai Agent Studio when trying to add a new agent i get"Access is limited due to license restrictions. Please contact your system administrator for more information"I have the following roles:adminsn_aia.adminsn_aia.viewerBuild:Build name...
KB3145298 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3221311 This is the new KB Article published on ServiceNow Support. But even in that when we see for interaction table, On the AI Filter assist, we are seeing an error m...
When I input some words in the form there will be related articles automatically show.Please teach me if I can enable AI search in this text box?I've already prepared search application and linked it to my service portal.
I want to enroll in HRSD certification. Is there any certification available which covers Now assist along with HRSD?
I want to automate a normal change request using AI agent. Is there any OOTB workflow available for the same? How can I achieve this?
Hi, I want to know about all the OOTB functionalities available for Major incident management in ServiceNow. The use case is to use only OOTB workflows or plugins to provide the resolution for MIM but no customization is allowed at this level of deve...
"I am facing an access issue while trying to open AI Agent Studio, as shown in the attached screenshot. Could you please suggest how to fix this issue?"
Hi Community,We are implementing the L1 Service Desk AI Specialist and looking for feedback from anyone who has already configured or tested it.Based on the available documentation, we have validated the prerequisites, required plugins, applications,...
Hi Team,I am trying to change the placeholder text "Ask Now Assist for help or search" in Now Assist Search.I updated the placeholder value in the instance configuration, but the search bar is still showing the default text and my changes are not ref...
How to rename now assist chat header on now assist panel
Could anyone tell me in which release the Citizen Developers (Role Delegated_Developer) could use the build agent? At the moment (so far as i know) only the Developer (Role Admin) could do this. For us with more than 100+ Delegated Developers it woul...
Hi Team, Good day!1. We have a requirement to implement the Guided Troubleshooting feature in Now Assist, enabling users to quickly resolve issues through automated troubleshooting steps and relevant information provided by the system.2. We also nee...
