Hello community, I am trying to run onboarding of some AI systems on Super Intelligence Control Tower (SICT). The Now Assist Approval playbook is not triggering the approval tasks, instead the Onboarding playbook is getting triggered on starting revi...
Hi Everyone, We have some AI inventory records in the managed instance and others in the manager instance. However, some AI inventory records already exist in both instances.When configuring Multi-Instance Management in ServiceNow AI Control Tower, h...
This article explores how Otto functionality can be leveraged within HR Service Delivery (HRSD) for employees. It covers custom implementation scenarios, highlighting how Otto can enhance employee self-service, support HR fulfiller productivity, stre...
Hi All,I would like to know if it is possible to rename or customize the URL of an existing Canvas experience on Employeework. Currently, the Canvas has a default URL is - https://xxx.service-now.com/aiux/employeeworks/canvas (want to replace canva...
Anybody know how ServiceNow current licensing for AI agents applies. If we ITSM prime sku and HRSD advance sku can we create custom HRSD AI skills or Ai agent??
I have created an MCP Server with the quickstart tool incident lookup and incident summarization. Everything is cool, our MCP Client can talk to the MCP Server. Now we added few new tools in the MCP Server and the MCP Client cannot seems to find the ...
Hi everyone,I’m on an Australia release instance and I’m building a custom agentic workflow for ITAM in AI Agent Studio. I’d like to know how the user is supposed to interact with the agents after the workflow is started from a UI action on a record....
Currently, our organization uses the traditional ServiceNow Virtual Agent, which allows all users to submit catalog requests, report incidents, and perform other activities through Employee Center.We are now evaluating the implementation of Now Assis...
Does build agent support making changes to workspaces? For example introducing new tab to Service Operations Workspace in the incident form ? It took me lot of iterations in build agent to add a tab in Incident form of Service Operations Workspace bu...
Hello community, We are working on a use case to ingest some MCP servers into Super Intelligence control tower. As per the customer, these MID servers are within their network. Is it possible to connect to MCP server via MID server and then govern it...
Hi Team, I am trying to access AI Agent Studio by navigating to All → AI Agent Studio → Home, but I am encountering a "Page Not Found" error.I have verified that all the required plugins are installed and have also tried repairing them, but the issue...
We are getting this error while running the AI agent advisor for incident tableCreating automation opportunity groups - Error: [IntentClusterProcessor] execute :: Exec: 0fb36035c3d81f186b999f75e0013131; Config: incident :: Intent clustering failed wi...
Hi Community,We currently have two separate ServiceNow Virtual Agent chatbot experiences integrated with Microsoft Teams, one for IT and another for HR.The requirement is to provide users with one unified bot in Microsoft Teams that can handle both I...
Hi all, I have enabled skill in now assist skill for email recommendation. But emails are not recommended for tickets. Thanks,Shireesha
hello All , the questions were ,1. why major incident email content recommendation skill was not visible on native view ?2. if this was expected behaviour , please specify why its not visible on native view but its working fine in sow view explain t...