AI Agent

Aastha Singh · 3 hours ago

I want to automate a normal change request using AI agent. Is there any OOTB workflow available for the same? How can I achieve this?

Ankur Bawiskar · 3 hours ago

@Aastha Singh

what you want to automate here?

you can always check OOTB AI Agents and then duplicate them and then enhance as per your requirement.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul - LNG · 2 hours ago

Hi

https://www.servicenow.com/docs/r/zurich/it-service-management/now-assist-for-it-service-management-...

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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Tanushree Maiti · 2 hours ago

Hi @Aastha Singh

Refer: Create change request AI agent (autonomous)

https://www.youtube.com/watch?v=kFJhNUo7MB8

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti