AI Filter Assist

[Siva]

KB3145298 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3221311

This is the new KB Article published on ServiceNow Support. But even in that when we see for interaction table, 

On the AI Filter assist, we are seeing an error message that "Unable to generate filters for this table"

What is the reason for this.. Do any one know about it ? 

[Hemanth M]

Hi @Siva ,

it says - "It is an expected Behavior Post Australia Release."  what else you would you like to know? is it not creating even after you enter a criteria?

[Siva]

Hey @Hemanth M 

Is it not even editable for certain tables, when we get this error.

For incidents and all , its working as expected. 

For interaction and approval kind of tables, its not working out.. Its not editable and showing a stop icon.

Regards

[Hemanth M]

Hi @Siva ,

I don't see any document that says which tables are supported and which are not. I would suggest opening a Now Support/HI case with ServiceNow to figure this out

[Siva]

I was also thinking the same @Hemanth M  Just checking if the community has faced this issue earlier and got a fix.. Thanks