chat reply recommendation and chat summarization not working in SOW workspace
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06-23-2026 05:14 AM
I have activated the skills of chat summarization and chat reply recommendation skill , and repair the now assist plugin,
its not working
The sparkle icon now showing in chat recommendation and chat summarization is not working
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06-23-2026 05:18 AM
Refer KB: KB2822839 Make "Chat Summarization" and "Chat Reply Recommendation" work on other than esc portal
Configure chat summarization and chat reply recommendation skills in the Now Assist Admin console
KB2625037 Chat summarization and chat reply recommendation skills are not working in SOW Workspace
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06-23-2026 05:20 AM
@Tanushree Maiti Configured all these, but still now working
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06-23-2026 05:21 AM
@Tanushree Maiti configured all these steps, but still its not working, throwing same issue again
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06-23-2026 05:25 AM
Did you repair the plugin and try ( after clearing instance cache using cache.do) . If yes,
Last step is to raise a case(Hi-ticket) with your ServiceNow Vendor.
