Getting error in Ai agent advisor

YashasM28257524
Giga Contributor

6 hours ago

We are getting this error while running the AI agent advisor for incident table

Creating automation opportunity groups - Error: [IntentClusterProcessor] execute :: Exec: 0fb36035c3d81f186b999f75e0013131; Config: incident :: Intent clustering failed with error: Error: Intent clustering failed: Cluster refinement failed: Failed to get valid cluster JSON

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Hemanth M
Tera Sage

an hour ago

Hi @YashasM28257524 ,

 

If you have access to the Now Support Portal/Hi Portal =, take a look at this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3144186 , or PFB screenshot 

HemanthM_0-1793631428068.png

 

In parallel, please open a case with ServiceNow, i have seen lot of AI Agent Advisor issues which are not documented.

 

Hope it helps!

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026
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