How to Get the Knowledge Article Content Read by AI Agent

kanvapuriga
Tera Contributor

‎06-04-2026 02:01 AM

Hi Team,

I want to create a AI agent which will read the entire content of the KB article and provide recommendations for modifications in the content of the knowledge article.

Currently, it is not able to read words (or tokens) greater than 4000 words from the knowledge article. 

Is there any strategy where in ServiceNow to get the content of the knowledge article (no matter how lengthy it is).

 

Kindly please share your thought process or any ideas to achieve this.

#NowAssist

Kind Regards,

Ganesh Kanvapuri

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Mark Manders
Tera Patron

‎06-04-2026 02:40 AM

I would first look at the cost perspective. There's a reason it's limited. You pay per token. If you remove limitations, this could run through your subscription very fast, no matter the solution.

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