Is it Possible to rename the Canvas URL in Servicenow?

[surbhiakuma]

Hi All,

I would like to know if it is possible to rename or customize the URL of an existing Canvas experience on Employeework. 

Currently, the Canvas has a default URL is  - https://xxx.service-now.com/aiux/employeeworks/canvas  (want to replace canvas to moving home)

and i would like to change it to a more relevant name for my use case. Could anyone please guide me on whether this is possible through configuration o if it requires any custom implementation? Any suggestion or documentation would be appreciated.

[HasanM]

Hi @surbhiakuma 

I haven't found a documented, supported way to rename the "canvas" part of the EmployeeWorks URL (/aiux/employeeworks/canvas), so I'd treat it as a fixed OOTB route. Changing an OOTB route is a customisation. Upgrades can overwrite it, and it can break bookmarks and deep links (renaming /esc in Employee Center caused similar problems).

Safer options:

1. Share a friendly vanity or short link (for example from your intranet) that redirects to the OOTB URL.
2. If you need a separate "moving home" experience, check whether you can create your own canvas or experience instead of renaming the OOTB one.
3. Confirm with ServiceNow Support or the docs for your release, and raise an Idea on the Idea Portal if you need configurable URLs.
   

   Sources:

   • Introducing EmployeeWorks web app (ServiceNow Community)
   • EmployeeWorks product FAQs
   • EmployeeWorks, Employee Slate and AIUX (serviceportal.io)
   • Redirecting Employee Center suffix “esc” to “sp” breaks AI search

If this helps, please mark it as helpful.