Hi Community,
We are implementing the L1 Service Desk AI Specialist and looking for feedback from anyone who has already configured or tested it.
Based on the available documentation, we have validated the prerequisites, required plugins, applications, roles, properties, and components. Everything required is installed and updated in our instance.
However, we are facing some issues during the end-to-end execution.
The Zero Touch execution currently ends with an error:
We also tested the AI Agents and their workflows directly from AI Agent Studio. Some agents analyze the incident but then require additional user input:
Our main question is not only how to fix the current error, but also how to validate that the complete L1 Specialist implementation is correctly configured.
Has anyone experienced similar issues?
We would appreciate any information about:
- Similar errors and how you resolved them.
- Expected behavior for autonomous executions.
- Additional configuration considerations.
- Documentation or implementation guides beyond the currently available ServiceNow documentation.
Thanks in advance for sharing your experience!
