Now Assist Header background color change

ganeshnunsa
Tera Expert

‎04-22-2026 03:32 AM

I have a requirement to change the header background color. I have tried custom branding, but it is not working. Does anyone know a solution for how we can change the header color of the Now Assist Virtual Agent?

ganeshnunsa_0-1776853877842.png

 

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ganeshnunsa
Tera Expert
In response to Dr Atul - LNG

‎04-22-2026 04:17 AM

Not helpful. I have already reviewed this post before posting
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Dr Atul - LNG
Tera Patron
In response to ganeshnunsa

‎04-22-2026 04:23 AM

That is reason I said mate. Log a now support case.

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Tanushree Maiti
Tera Patron

‎04-22-2026 04:21 AM

Hi @ganeshnunsa 

 

As per KB KB2501362 Now Assist/VA Agent Branding Being Ignored :

 

Try with this solution:

1. Access the theme CSS settings: 

/sp_theme.do?sys_id=9b6f06d71bb8f85047582171604bcb9c&sysparm_view=


2. Add the variable and value "$now-sp-nass-modeless-dialog-header-bg-color: #121820" to update the header background color.

3. Refer to the documentation for theming the Now Assist full-page experience for more information: https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/now-assist...

Note: This solution is based on the information provided in the case and may require additional troubleshooting steps if the issue persists.

 

 

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