Now Assist panel
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2 hours ago
Hello!
could someone help with below one:
My requirement is to enable Now Assist on the Incident table. Is this possible? I’m currently using a ServiceNow University account and its associated instance. Could you please confirm whether Now Assist can be enabled and configured in this environment?
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an hour ago
Yes, it is entirely possible to enable Now Assist (Generative AI capabilities) on the Incident table, but you cannot do it on a standard Personal Developer Instance (PDI). Due to the high computing infrastructure and commercial licensing required for GenAI, ServiceNow restricts Now Assist plugins from being activated on standard standalone PDIs.
To get a hands-on sandbox where Now Assist is prelicensed and active, you must enroll in an on demand course or simulator that provisions a temporary Lab Instance (with NowAssist enabled).
For example:
> Go to your ServiceNow Now Learning portal and enroll in the Now Assist for IT Service Management (ITSM) Essentials course.
> Request a Lab Instance: Once enrolled, use the course navigation sidebar to click "Request Lab Instance". This provisions a specific sandbox environment that has GenAI features unlocked.
If this answer helped point you in the right direction to get started, could you please mark it as helpful? Let me know if you have trouble finding the course or if you run into any issues spinning up your lab environment!
