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Retriever Tool - Only "Keyword" Search Criteria Available (Semantic/Hybrid Missing)

Priyanka_
Tera Contributor

Hi Everyone,

I'm configuring a Retriever Tool in NASK using a Search-profile-based search. However, under Search Criteria, I only see Keyword as an available option.

From the documentation and demos, I was expecting to see Semantic and Hybrid search options as well.

This is a company demo instance running the Zurich release with the required AI capabilities enabled. I'm trying to determine whether I'm missing any configuration or prerequisite.

Could anyone clarify:

  • Are there any additional prerequisites to enable Semantic and Hybrid search in a Retriever Tool?
  • Do the Search Profile or Search Source require any specific semantic/vector search configuration?
  • Is this expected behavior in certain ServiceNow releases, or could it indicate a configuration issue?

Has anyone encountered this before? Any guidance would be greatly appreciated.

Thanks!

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