06-22-2026 01:16 AM
Can we implement KB articles as Troubleshooting steps - step by step and collects user feedback for every step, YES/No , if No then the next troubleshooting step should roll down with the help of Now Assist.
06-22-2026 01:35 AM
Hi @abhishekyas
Refer :
Provide feedback on knowledge articles
Configure response feedback
KB0712422 How to set up Knowledge Feedback and Knowledge Feedback Task
