The UI is breaking, as shown in the image below, when I access the now-assist-center/nac-home page

NagaR1940402706
Tera Contributor

‎07-13-2026 07:38 PM

The UI is breaking, as shown in the image below, when I access the now-assist-center / nac-home home page. What is the solution for this issue?

 

NagaR1940402706_0-1783996588127.png

 

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6 REPLIES 6

Ankur Bawiskar
Tera Patron

‎07-13-2026 07:41 PM

@NagaR1940402706 

try to clear instance cache using cache.do and then logout and login

If that doesn't solve then did you upgrade recently and this started coming after upgrade?

if yes then raise a case with ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

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NagaR1940402706
Tera Contributor
In response to Ankur Bawiskar

‎07-13-2026 10:13 PM

It didn't helped.

yes,, upgraded to australia

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Ankur Bawiskar
Tera Patron
In response to NagaR1940402706

‎07-13-2026 10:33 PM

@NagaR1940402706 

then raise a case with ServiceNow if this started coming post upgrade.

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Tanushree Maiti
Tera Patron

‎07-13-2026 09:26 PM

Hi @NagaR1940402706 

 

  • Type cache.do in the Application Navigator search bar. Press Enter, log out of your instance, and log back in using Incognito/Private window and check
  • Ensure all core Now Assist plugins are fully active. No dependent plugin is showing not installed
  • If the page remains stuck or blank, you may need to repair the com.glide.cs.genai plugin

 

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