Can the AI results from Now Assist that appear at the top of a search answer with task data?

Jordan Blake
Kilo Sage

I have a number of Task tables (Incident, Case, Change Request, ec) semantically indexed in my AI Search profile. We are getting Now Assist results with our Knowledge and Catalog Items, but is there an available configuration to include answers that leverage Tasks?

 

e.g. An internal employee searches a question which is answered in the resolution notes of an INC. Can that be used as a source for the generative content? I recognize that ideally a KB article is created from the Task, but we don't live in a perfect world at all times.

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