Hello everyone, Looking for some assistance with setup for AI Agent Advisor. At this time, in our DEV environment the AI Agent Advisor runs as expected providing opportunities to build AI Agents. Even changing the filters on the setup, no issues and...
Hi Team,I noticed that some skills are available in Now Assist Admin, but they are not visible in the Now Assist Skill Kit.From my understanding, when a skill is available in the Skill Kit, we can configure details such as prompting, configuration,...
I am creating a custom workspace In the record page of the custom workspace i want to have the AI Summary card component I have added the component and configured it with the values in screenshot Still it is not workingScreenshots
How do we disable/hide the Ask Otto button in the project workspace? We have disabled all the SPM skills, suppressed the Otto welcome message, and disabled the Otto Panel in Next Experience / Workspaces but this button still appears. Because the oth...
Hi Everyone,I am trying to build my first AI Agent using AI Agent Studio in ServiceNow. My objective is to fetch incident details through the Now Assist chatbox, based on what the user asks in the prompt.For example, the user might ask for the priori...
Hi all, I have created AI agent which summarizes the custom table records and i have also enabled "Engage via Otto chat assistants" and selected my custom portal record. This is working fine in dev but able to see "There are no agents available at t...
I am currently reviewing the AI Control Tower setup in our instance and noticed that we already have the AI Control Tower (sn_aict) plugin installed.I also came across another plugin, AI Control Tower for Enterprise AI Foundation (sn_aict_foundation)...
Can not fint the chatbot in mye learining site / simulator
Hi All, while connecting to Assistant Designer page, I am able to see the below error page.can anyone please help me on this. I am unable to see the "Create assistant" button. Kindly note that I do have verified all the applicable roles for the user ...
HiEver since the last update, this window pops up the first time I log in—is there a way to prevent it from appearing?Or where can I change this setting?Thanks, everyone
I fixed an AI agent's mistake. It kept undoing my fix. In a shared browser, the AI couldn't distinguish my edits from its own errors, repeatedly reverting changes and wasting tokens. So, I built ActionTrace, which tracks human vs AI browser actions. ...
As of October 2026. Now Assist is being renamed ServiceNow Otto; I use "Otto (Now Assist)" below. "Flow" here means Flow Designer flows. With Otto (Now Assist) skills, AI Agent Studio and Flow Designer all on the platform, almost every new use case r...
1. Why AI Search comes BEFORE OttoMatt Dodd (ServiceNow), "Getting ready for Now Assist / ServiceNow AI":"AI Search is at the heart of Now Assist""it's advisable to review and activate it prior to attempting to implement Now Assist."Otto's context c...
Just a heads up for anyone on Brazil Patch 1 and is trying to use Cowork and the UI asks you to present a arc-server token. It just so happens that Cowork binds to port 3000 a very popular port for vibe coded web apps. Once you moved off your web ...
Hello All,In ServiceNow Flow designer I am getting this error when I am executing a Now Assist skill - "An execution timed out with timeout of 60 SECONDS", does anyone know how to fix this issue. (before upgrade)Also, some more issues we are facing a...
