Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the...
I have enabled the Offensiveness and Prompt Injection guardian in Now Assist Guardian for ITSM. The guardian are working correctly during incident summary generation when the incident is created by me. If offensive content is added to the incident de...
Hi Team,I'm currently working on a Virtual Agent requirement where I need to implement a multi-level fallback experience when the bot is unable to answer a user's question.EnvironmentWe have two Service Portals:IT4U PortalHR4U PortalEach portal has i...
How to embed a survey in ServiceNow after closing a task/ticket as closed complete?
how can I reach a complete coverage of questions asked?
We have enabled the Email Predictive Text Assistance platform skill and completed the required configuration. However, we haven’t been able to find any documentation that explains how the skill works or how it can be tested.Could anyone share any doc...
I am trying to allow our users with the business_stakeholder role to be able to read records on the Project Stakeholder table, pm_m2m_project_stakeholder. I found the table's read ACL but modifying it has not worked. Thanks!
We’re working on a requirement where we need to retrieve the Now Assist Genius response within a Flow Designer flow. We tried using the AI Search action, but it returns a raw JSON payload instead of the formatted Genius response. We also attempted to...
When any skill is being activated, if we turn on an update set For ex: Lets say we are cloning or updating small configuration in the guided setup of the Incident Summarization skill , we are seeing that updates are capturing in Three Applications (I...
Hi Community,In Employee center portal where Now Assist is enabled and Genius result is included, there is a hyperlink "Ask a Follow up" which when clicked will open the Virtual Agent BotIt was initially a hyperlink but now it has been changed to a U...
Hi, We have a demo instance at the organizational level. When I try to get the Now Assist plugin, I am redirected to the ServiceNow Store portal. Logging into the Store shows that it is not accessible. The same issue occurs when trying to access the ...
I have a weird issue where there is a "_view_approval_details_" topic appearing on the Virtual Agent that popped up when the system was integrated with Microsoft Teams. If I go find the topic record, the "Is Topic Visible" field is set to false.If I ...
Hello experts, What is the best way to make the Create Knowledge button available for Incident records in the CSM/FSM Configurable Workspace? Out of the box, the Create Knowledge action is available in the Service Operations Workspace, but it is not...
Hi Community,We are evaluating Now Assist in Virtual Agent and have a couple of questions:When Now Assist generates an incorrect response, does providing the correct answer (by an agent or user) help improve future responses automatically?If not, wha...
When working with ServiceNow Agentic AI, understanding the underlying system tables is essential for configuring agents, validating deployments, and troubleshooting issues.The following tables are the core components for Agentic AI orchestration, exe...