Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...
Has anyone been successful in deploying a custom skill using the Now Assist Context Menu option? I am attempting to use the custom location option to have a banner display at the top of the form, similar to Incident Summarization, but no banner appea...
we have OOB skills which triggered and shown in fields , emails , chat conversations and on forms as cards (fixed and embedded) , but coming to custom skills we have limited trigger options like ui action , now assist panel .... is there any possib...
While configuring Now Assist in Virtual Agent, we are trying to create a topic that displays a specific knowledge article and asks the user if it resolved their issue. If resolved, the topic closes; otherwise, it triggers a topic block to create an i...
Hi everyone,We are currently implementing Now Assist in Virtual Agent and received two questions/concerns from the customer regarding the user experience. 1. Synthesized responses are too longThe customer feels that the synthesized responses are ofte...
I have created a catalog item using Record Producer.The "Add File" field in the catalog allows multiple files to be attached.I would like to restrict this so that only a single file can be attached.Please let me know if there is a standard way to ach...
We are facing response time over 10s even with ChatGPT4 which 25% faster and during our load testings Now assist stopped working after 200 concurent request. Is there other customer facing the same issues? Now we are considering moving back to NLU to...
Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the...
Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...
Hi everyone,I’m currently working on integrating authentication between Microsoft Azure Active Directory and the ServiceNow MCP server, and I’m running into an issue with JWT token validation. We are implementing a token-based authentication flow whe...
The Generate KB Article is pointing by default to a Knowledgebase that we do not use. How do you change the default Knowledgebase?
I have a weird issue where there is a "_view_approval_details_" topic appearing on the Virtual Agent that popped up when the system was integrated with Microsoft Teams. If I go find the topic record, the "Is Topic Visible" field is set to false.If I ...
Hi Everyone,I'm facing an issue with a custom Now Assist configuration and would appreciate any guidance.I copied the OOTB "Answer Questions About Incident" LLM topic and added Skill Discovery information in the topic Description so that when a user...
We're evaluating Now Assist Virtual Agent for enterprise use cases (HR, IT, CSM, etc.) and are trying to understand the best practice for what I'd call conversation governance.From what we've observed, the underlying LLM will happily respond to prom...
Hi Community,I am working on a requirement to update the Now Mobile Incident Record View with the following changes:Retain Short Description at the top of the Incident record view.Display Problem Statement on the Incident detail view.Remove the dupli...