Hi Community,We are configuring Now Assist with Enhanced Virtual Agent chat and are using the “Now Assist in VA” AI Search Profile.Even though the profile is actively used and end users have performed searches via Virtual Agent , the AI Search Analyt...
Building Custom Now Assist Skills in ServiceNow? Token Limits Are Your Hidden Bottleneck. Perfect prompt engineering means nothing if your responses are getting truncated. While implementing custom Now Assist Skill Kit solutions, I kept hitting the s...
Hello, is there a way to let Now Assist create the playbook with desired parent table specified in the task definition ? Thank you.
Hi All,within the Now Assist Skill Kit I created a custom skill designed to help an operator to manage information provided via the Now Assist Panel. The problem is that, even after selecting this custom skill, certain user questions accidentally tr...
Hey community,I'm building a "Flag AI Answer as Incorrect" workflow on Zurich using Virtual Agent + Now Assist, and I've run into a routing/NLU issue I'd love some input on.What the workflow does User interacts with VA via the Get Help topicGet Help ...
Hi everyone,We are currently activating the contract metadata extraction skill for CM pro but upon testing we encounter error message "The metadata extraction has failed. Please contact your system administrator." when we click the Initiate metadata ...
I didnt understand the requirement for the survey analysis .Could you please help,Survey analysis is a form section but they are asking related list table view ,didnt understand the requirement properly a) Survey Analysis tab is to be completely rewo...
Hi All For an integration we are supposed to use an windows credentail to connect to the endpoint, not sure how this works, i have created an rest message connected the endpoint selected the midserver, but still not able to connect, how do we conn...
Hi Everyone,I’m trying to restrict the visibility of the Now Assist Virtual Agent based on the logged-in user’s Company or Location.Requirement:Show the Now Assist Virtual Agent only for users belonging to a specific Company or Location.Hide it for o...
Hi all.I've been building a predictive intelligence Assignment Group Assignerfollowing Multi-Method Assignment Group Prediction with Now ... - ServiceNow Community However the build of the Predictive Intelligence part is causing problems.I have defi...
Hello! We've recently started getting notifications (bell icon on the UI) stating "NowAssist needs your input". We currently don't have anything beyond a couple Creator licenses and I've turned off everything I can find, and yet they appear. They are...
Ready to put agentic AI into practice? Join us for From Setup to Scale: Activate, Deploy, and Trust Your Agentic AI, a two-part live workshop series on November 17 and 19. Over the two sessions, Victor and I will walk you through how to: Get yo...
Hi Community,I'm evaluating Enhanced Chat and Premium Chat for ServiceNow Otto / Now Assist and would appreciate insights from anyone who has implemented both.From the documentation, it appears that:Enhanced Chat primarily uses the LLM Topic Block fo...
There's a few things I've missed recently, and I'd love to share the most recent session on Governance. We're in the sales process to pick up SICT - so would love to share with folks involved with the decision. Thanks.
I am Stuck my pdI is offline for many days, it stays offline even after a refresh please help.