Seeking Real-World ROI and Readiness Assessment Approaches for ServiceNow Otto / Now Assist / AI Agent AdvisorHello everyone, We are beginning to evaluate ServiceNow Otto (formerly Now Assist), AI Agent Advisor, and related ITSM AI capabilities and ...
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how to create an agent that can help me search in ServiceNow Stories, Demands, Ideas.
The following script is to create incident with 'short_description', 'Urgency' etc. The Virtual Agent is using this code to create incident.I want to also add 'Impact' and 'Service_offering'. However, it did not work when I did the following:-duplica...
I want to deploy an AI Agent on our instance that verifies whether a major incident is affecting a system reported by a user in the Virtual Assistant chat. The current version of the agent fulfills its purpose, but I don't want it to be summoned ever...
Hi there, I am working for a customer that wants to prevent approval and rejection notification behavior in the virtual agent (non-actionable notifications). As in, when a user is an approver and gets assigned a new approval, they get a notification ...
I would like to store a list of ~100 prompts along with grounded truths, then repeatedly execute those prompts into AI Search / Virtual Agent to view and compare the synthesized responses in a lower environment. In between test rounds, I may update k...
I created a catalog item and an order guide. it has two ref variable coming from user table and group table. I tried to add them through catalog tools in ai agent and those two are not coming. Only some pre populated catalogs are visible in ai agent ...
Hello All, We are trying to force the Now Assist Skill "Generate KB" to use the "How To" template instead of the standard default one.We cloned the skill, then added 2 new Prompts one for single and the other for multiple per instructions by servicen...
Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...
We are configuring AI Voice Agent through Assistant Designer. Under Communication Channels > Telephony provider tab, while I am choosing "Amazon Connect" from CCaaS provider drop down list, Call Context API, Client ID and Client Secret values are aut...
Hi,I'm currently working with Now Assist Skills where a skill used for summarizing historical incidents is configured and invoked as a Skill Tool within another skill used for generating resolution guidance. Skills are typically migrated using the "S...
Hi, Does anyone integrate their Now Assist to ServiceNow Otto(Microsoft Teams Apps) ? How was your feedback so far? We are getting a very slow response and timeout to this integration.
Hi Team,I am working with the My Tasks page in ServiceNow Employee Center.In the Task Type filter, I currently see Approvals as an available option. I need to add another task type called “ABC”, similar to Approvals, so that it appears in the filter ...
Hi all,I am not on a PDI. I have Now Assist for ITSM installed. I wanted to use the Now Assist Skill Kit on my instance. When I open it, it shows Security Constrains prevent access to requested page. I have even applied the sn_skill_builder.admin rol...
