Hi Community,
I'm evaluating Enhanced Chat and Premium Chat for ServiceNow Otto / Now Assist and would appreciate insights from anyone who has implemented both.
From the documentation, it appears that:
- Enhanced Chat primarily uses the LLM Topic Block for conversational catalog ordering.
- Premium Chat uses the Catalog Agent first and falls back to the LLM Topic Block when needed.
My questions are:
- What are the key functional differences between Enhanced Chat and Premium Chat?
- What business or user experience benefits have you seen with Premium Chat?
- How does the Catalog Agent compare to the LLM Topic Block in real-world use?
- What effort is involved in moving from Enhanced Chat to Premium Chat?
- Does upgrading to Premium Chat require additional licensing or SKUs, or can existing Enhanced Chat customers enable it without extra cost?
Any experiences, lessons learned, or recommendations would be greatly appreciated.
Note: I have Now assist for spm entitlement and zurich patch12.
Thanks!
