Hi all,
We use Now Assist in AI Search with the ServiceNow Otto Summary Genius Result. The generated answer is displayed correctly everywhere, but citations and links in the answer do not work in Next Experience global search. In SP, the same answer works fine: citations show a tooltip with the source and links open the catalog item or KB article. In Next Experience clicking a citation marker (e.g. "1") or a catalog item link does nothing: no navigation and no tooltip. When I copy the link, the link has href="javascript:void(0);".
Miss I any configuration?
