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Published on by
jasminecole
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Join us on March 10th 11-11:40 AM ET for an office hours session led by Senior Technical Trainer, Malik Pridgeon, focused on learning paths and entry points within the ServiceNow Ecosystem.
Participants will explore foundational learning paths, practical starting strategies, and diverse practitioner stories that highlight how others successfully entered or re-entered the field. Through a trainer-led session and community discussion focused on mid-career reinvention, attendees will gain actionable guidance for navigating resources, building momentum, and identifying the path that aligns with their current season.
This session empowers learners to stop waiting for the “perfect” starting point—and instead start strong, right where they are.
ABOUT MALIK: Malik’s favorite fun fact about learning is that humans have a shorter attention span than goldfish—so he brings authentic energy and zeal to every session he leads. A native Mississippian, Malik delivers Southern charm and hospitality, making every training experience warm, inviting, and a safe space to learn and grow.
He began his professional career as a Human Resources Specialist with the United States Army Reserve before transitioning full-time into contact center leadership, where he served as a Senior Learning and Development (L&D) Specialist. In this role, Malik has led trainings and system implementations for platforms such as Oracle, Salesforce, Verint, Remedy, and Cisco.
When he’s not delivering world class training experiences, you can find him belting out Billy Idol at a local karaoke bar or cutting loose on the dance floor.
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Start:
Tue, Mar 10, 2026 08:00 AM PDT
End:
Tue, Mar 10, 2026 09:00 AM PDT