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Published on by
jasminecole
| Updated on
| Updated on
Ask five people on your team who owns the upgrade for a given product, and you'll likely get five different answers. That ambiguity isn't a scheduling problem. It's a sign that upgrades are still treated as IT tasks instead of product strategy. On September 23 at 2:30 PM ET/11:30 AM PT, Mike Scully will challenge that thinking head-on. Every upgrade cycle is a chance to retire customization debt, adopt capabilities you once had to build yourself, and unlock value that's already sitting in your platform. The catch: ServiceNow can tell you what's coming, but only you can tell you how it lands on your instance.
In this session, Mike introduces a three-layer framework, Inspire, Influence, Impact, for turning upgrades into a repeatable source of innovation instead of a periodic fire drill. You'll leave with a clear lens for spotting where your organization is stuck and a practical starting point for moving forward.
ABOUT MIKE: Michael Scully is an IT leader and transformation advocate with nearly six years at ServiceNow and experience across enterprise IT, consulting, product management, and operations. As a Sr. Principal Platform Architect at ServiceNow, he advises enterprise accounts on platform health, AI adoption, and strategic technology roadmaps. His career includes supporting major transformation initiatives, rolling out Agile practices across an 11,000-person IT organization, and helping 200+ teams build more collaborative ways of working. Beyond the enterprise, Michael has served on nonprofit boards, municipal committees, and as an elected official. A collaboration evangelist, he brings a practical, “hungry and humble” approach to change.
Will you be attending?
Starts:
Wed, Sep 23, 2026 11:30 AM PDT
Ends:
Wed, Sep 23, 2026 12:30 PM PDT