Unsure about exam and training

[harshdodiya]

My company wants me to earn ServiceNow Certified System Administrator exam. While, I have experience working in Servicenow, managing tickets. I am not quite sure on how the training is supposed to be completed, first thing I noticed is community. Hence, asking it here, could you please tell me know if enrolling in CSA training from now learning is sufficient for exam. Moreover, what would be timeline for an experience candidate to learn the course and take exam?

My company wants me examine in 2 months.

Thoughts?

[alifarooq80]

Yes CSA training from now learning is enough.  You should also get an Ebook with the course that has learning material. Additional you can watch playlists for CSA on youtube. Also practice with exam questions as much as possible. Try to get understanding of concepts while practicing the exam questions. This should get you used to answering the type of questions that are going to be in the exam. Yes 2 months should be enough for you. Although as you said you are working on tickets so it seems you are working as a agent and not an administrator. Still as you are familiar with the interface and know your way around and understand the navigation etc you should have an edge. For a newbie as well 2 months should be enough to prepare and get certified. Hope this helps. 

[Julia S]

Hi there! The ServiceNow Administration Fundamentals course should be enough for the exam. I recommend reading the material, transcribing your notes into your own verbiage and teaching it to friends or a pet. Teaching is going to be the quickest way to learn something new and you'll probably breeze through a few modules with the experience you already have.

[Dr Atul G- LNG]

Hi @harshdodiya 

It’s tough to say the exact time needed for the CSA exam. Since you’re already using ServiceNow, you at least know the platform as a user. Now you need to dive deeper from the admin side. As a trainer, I would say 3 to 6 months is a good time frame to prepare for the CSA exam. Don’t lose hope — start now, keep checking your progress, and hopefully, by the end of 2 months, you will be able to clear the exam.

[Richard22]

Hey Harshdodia! 

As someone who recently got their CSA Certificate, and someone who is helping their own employees & teammates get certified, I do have a few tips. You 100% can pass this test, I am dyslexic and struggle greatly with multiple choice, so if I can do it, you can do it too! 

Two months should also be plenty of time, the learning path should only take a few days, and the practice tests can help with getting you ready. 

#1, get your company to give you access to the ServiceNow University and get the free On-Demand Training for the ServiceNow Certified System Administrator Path, or if they can afford it the guided paths for online classes.  ServiceNow System Administrator - ServiceNow University

#2, get a Personal Developer Instance, it's 100% free. Use it out of Box for ITSM will get you access to nearly everything covered in the exam. ServiceNow Developers

#3 the training on ServiceNow University is great and will get you 90% of the way, but I also recommend taking some of the CSM Practice Tests on Udemy (if it's free), if you can pass those at 80% or greater you will probably be fine. NOTE - Some of their answers are wrong, so do not just trust they are right, use your best judgement and understand they are just practice and the questions won't be on the exam most likely. Beyond this, when you get a question wrong, load up a personal developer instance and figure out why it was wrong, for example, if the question is about what types of 3 Types Changes Exist (Standard, Normal, Emergency, Basic, Same-Day) and you select one because your own company created a special category that is not OOB, then the PDI will have everything out of box. - Udemy Course I Used 

#4, take time to create an App from Scratch in your PDI, just a few days, build every table, every interface, workspace, portal, database, relationships, and make it something fun. You will learn a LOT by just practicing, and there are a TON of AES and AI based questions you can answer just by tinkering over a weekend. Application Development Fundamentals On Demand - ServiceNow University