how to design the work flow for priory one incidents

shaikkhasim · ‎06-14-2023

Hi Team

if i have raised a priorty one ticket on incident form, it should be assigned to automatically to particular group, with the help of work flow editor

Regards

Khasim

khasim

Brian Lancaster · ‎06-14-2023

Why workflow editor? This would make more sense in a flow or business rule.

jdanonuevo · ‎06-14-2023

I think the "rightest" answer, if it works for you, is to use an assignment lookup rule: