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A project manager may track timelines. But an Engagement Manager in ServiceNow understands platform culture, speaks both business and technical language, aligns expectations, and ensures value in every sprint. Being an EM is more than deadline contro...
It's common to want to jump straight into designing the catalog, but the role of a business consultant is to understand the process before the interface. A good BPC questions, translates, and simplifies before automating. Are you asking the right que...
I mentor LGBTQIAPN+ folks looking to enter tech, and ServiceNow has been a powerful gateway. I’ve helped several people find their place as analysts, consultants, and managers. Diversity transforms teams and outcomes. How are you promoting representa...
Do you know the difference between a Business Process Consultant, an Engagement Manager, and a Product Owner in ServiceNow projects? Everyone sounds the same, but their impact is totally different. The BPC dives into business processes, the EM ensure...
Just launched a ServiceNow practice and looking to see what local talent is available to network with. Connect with me
We are excited to start planning for the next Bay Area SNUG! We are targeting the last two weeks of September. We are currently looking for a customer host, as well as speakers. If you or your team would like to speak or are interested in hosting, pl...
Hi Bay Area SNUGS, I just found out about the Bay Area SNUGS and was wondering if we plan to have any events this year. It would be cool to get to know everyone!
How many from here are going to Knowledge24?
We are new to ServiceNow and are moving from Remedy 7.6. Our existing support groups and routing assignments need to change from using ProdCat/OpCat routing to category, sub-category, CI, service, etc.Can anyone provide examples of:Group naming conve...
Hello People,I am very new to this group. I am looking for servicenow admin class room/online training in the bay area. As am a new user/learner I want to start my career with this training and certification. I have 12 yrs of experience in various in...
Hi Team if i have raised a priorty one ticket on incident form, it should be assigned to automatically to particular group, with the help of work flow editor RegardsKhasim
The February 28th SNUG at Prysm was fantastic. Engaging presentations and a great group of people, sharing their ServiceNow stories and journeys were some of the highlights. Big thanks to our sponsors, Kloves, and our host, Prysm, all of whom I had...
When people turn on the toggle template bar ,it shows at the bottom and when we have lots of templates, is there anyway we can change the order of them so we can put our most used first in the list, so that we don't have to keep clicking the dots to ...
