Any upcoming summer interns ? would like to connect.

The difference between an EM in ServiceNow

A project manager may track timelines. But an Engagement Manager in ServiceNow understands platform culture, speaks both business and technical language, aligns expectations, and ensures value in every sprint. Being an EM is more than deadline contro...

Before the interface comes the process

It's common to want to jump straight into designing the catalog, but the role of a business consultant is to understand the process before the interface. A good BPC questions, translates, and simplifies before automating. Are you asking the right que...

LGBTQIAPN+ Community at ServiceNow

I mentor LGBTQIAPN+ folks looking to enter tech, and ServiceNow has been a powerful gateway. I’ve helped several people find their place as analysts, consultants, and managers. Diversity transforms teams and outcomes. How are you promoting representa...

BPC, EM and PO roles: what nobody tells you

Do you know the difference between a Business Process Consultant, an Engagement Manager, and a Product Owner in ServiceNow projects? Everyone sounds the same, but their impact is totally different. The BPC dives into business processes, the EM ensure...

Bay area developers

Just launched a ServiceNow practice and looking to see what local talent is available to network with. Connect with me

Upcoming SNUG: Call for Speakers and Hosts

We are excited to start planning for the next Bay Area SNUG! We are targeting the last two weeks of September. We are currently looking for a customer host, as well as speakers. If you or your team would like to speak or are interested in hosting, pl...

Any new events coming up?

Hi Bay Area SNUGS, I just found out about the Bay Area SNUGS and was wondering if we plan to have any events this year. It would be cool to get to know everyone!

Is there a way to introduce mandatory checklist in a catalog Task without any customization?

Knowledge24?

How many from here are going to Knowledge24?

Best practices for setting up groups - assignment, admin and approval

We are new to ServiceNow and are moving from Remedy 7.6. Our existing support groups and routing assignments need to change from using ProdCat/OpCat routing to category, sub-category, CI, service, etc.Can anyone provide examples of:Group naming conve...

Toggle template bar - change order/sequence of templates

When people turn on the toggle template bar ,it shows at the bottom and when we have lots of templates, is there anyway we can change the order of them so we can put our most used first in the list, so that we don't have to keep clicking the dots to ...

Managing ticket queue

Hello,I am new to ServiceNow and work in both ticket queues and will be assisting with development of our instance. I came from ManageEngine ServiceDesk, which I found to be much simpler than ServiceNow. I have a SUPER basic question I'm wondering if...

Invoking a Saved report with Parameters

Hi,I have created a report on incident table and want to run that dynamically by passing assignment group dynamically. Is there a way to do that?Thanks