EmployeeWorks Web App Product FAQ

[Smriti_Gupta]

Table of Contents

Product Overview & Vision

1. What is EmployeeWorks Web App and how does it differ from Employee Center (Employee Center) / Employ...
2. What tech stack is EmployeeWorks Web App built on? And why?
3. How does EmployeeWorks Web App relate to ServiceNow EmployeeWorks?
4. Is EmployeeWorks Web App designed for employees only, or can it support CSM / external users?
5. Do we have a slide that highlights EmployeeWorks Web App vision?

Licensing and Availability

6. How is EmployeeWorks Web App Licensed? Is it available as a standalone SKU?
7. What is the difference between EmployeeWorks Web App and EmployeeWorks Web App Extended?
8. What applications are associated with EmployeeWorks Web App?
9. Is EmployeeWorks Web App Extended a separate deployment or experience from EmployeeWorks Web App?
10. My organization has EmployeeWorks Web App through ITSM AI SKU and EmployeeWorks Web App Extended thr...
11. Is Moveworks required for EmployeeWorks Web App?
12. Can customers bring their own Conversational AI tool , e.g. Gemini, to power EmployeeWorks Web App?
13. Is EmployeeWorks Web App available with Pro Plus and Enterprise Plus SKUs?
14. How does EmployeeWorks Web App impact Assist Consumption rate?
15. What skill is needed to enable vibe coding for widget builder? And is it an additional license?
16. Do we need to be on the Australia release to install EmployeeWorks Web App?
17. What environments is EmployeeWorks Web App available in? PDIs?
18. For customers without Moveworks or AI licensing, what is the recommended approach?

Features and Capabilities

19. What are the key features available on EmployeeWorks Web App?
20. What additional capabilities are available with EmployeeWorks Web App for Moveworks?
21. Will existing Concur, Workday, or other third-party integrations work with EmployeeWorks Web App?
22. Does EmployeeWorks Web App also provide agentic content-creation experience (e.g., drafting emails o...
23. Are there any data model prerequisites for EmployeeWorks Web App?
24. How is popular content surfaced ? Can we silence or exclude certain popular content from surfacing?
25. What is the mobile experience for EmployeeWorks Web App at launch?
26. What analytics and reporting capabilities are available out of the box?
27. What content publishing capabilities are available?
28. Will EmployeeWorks Web App support a browse experience for employees who prefer structured navigatio...
29. What languages does EmployeeWorks Web App support at launch?

Configuration and Administration

30. Will existing catalog client scripts, policies, and catalog variables work in EmployeeWorks Web App?
31. Can employees personalize their experience? Can admins control what employees see?
32. Can admins design different canvas views for different roles or business units?
33. Can we build custom widgets for EmployeeWorks Web App?
34. Will custom corporate fonts be supported?
35. Will there be a theme with access to CSS records, similar to Employee Center?
36. Can EmployeeWorks Web App be deployed as a unified experience across two ServiceNow instances?

Migration and Adoption Considerations

37. Is Employee Center Pro deprecating? Will it receive new innovations?
38. Can we run EmployeeWorks Web App alongside Employee Center Pro at the same time?
39. Can we leverage any EmployeeWorks Web App capabilities on exiting EC Pro deployment?

40. Are there any tools available to migrate from EC Pro to EmployeeWorks Web App? What happens to exist...
41. Should we continue investing in topic pages, curated content, and microsites in EC Pro while waiting...
42. What are the best practices for preparing catalog forms and knowledge articles for the new experienc...
43. Are there any pre-requisites that should be validated up front?
44. Should customers deploy Employee Center first?
45. The customer has already deployed Moveworks, would they need to re-do any configurations for deployi...
46. Has ServiceNow deployed EmployeeWorks Web App internally?

 

Product Overview & Vision

What EmployeeWorks Web App is, how it relates to existing products, and ServiceNow's strategic direction.

1. What is EmployeeWorks Web App and how does it differ from Employee Center (Employee Center) / Employee Center Pro?

EmployeeWorks Web App is ServiceNow’s new, next-generation employee experience designed to be conversation-first, hyper-personalized, and natively powered by Moveworks. It is built on a new platform tech stack, called Lux, built from the ground up to support a consumer-grade omni channel experience. With EmployeeWorks Web App, ServiceNow is also expanding into its capabilities to drive role-based productivity, along with everyday productivity for employees.

EmployeeWorks Web App is a fundamentally different design paradigm from traditional portals, like Employee Center. Instead of relying on predominantly click-based or browse-based experiences content discovery, EmployeeWorks Web App is focused on the employee starting a conversation and AI naturally understand the intent and requirements to help the employee reach the desired outcome. 

2. What tech stack is EmployeeWorks Web App built on? And why?

ServiceNow has a built a new platform-level tech stack called Lux. It is built on Google’s Lit.js library for building web components, which was selected due to its interoperability capabilities and fast performance. On the server side, this framework is built off-glide, using Kubernetes (SNoK8s – ServiceNow Kubernetes) to enable faster deployment and scaling of applications.

For more information on Lux you can check out this Community Post

3. How does EmployeeWorks Web App relate to ServiceNow EmployeeWorks?

ServiceNow EmployeeWorks is our flagship enterprise-wide AI front-door solution SKU. It bundles the premium tier of EmployeeWorks Web App with all Moveworks capabilities.

Starting in May 2026 it combines:

• Moveworks: Conversational AI that can search and act across any department or system
• EmployeeWorks Web App Extended: The new employee experience layer

For additional details and questions on ServiceNow EmployeeWorks, please reach out to your accounts teams.

4. EmployeeWorks Web App designed for employees only, or can it support CSM / external users?

EmployeeWorks Web App is designed for internal employee persona only. It is not intended for CSM or external user use cases.

5. Do we have a slide that highlights EmployeeWorks Web App vision?

Yes, the below slide highlights the key use-cases, underlying Moveworks capabilities, and tech stack benefits.

Licensing and Availability

How EmployeeWorks Web App is licensed, what SKUs are required, and where to get pricing details.

6. How is EmployeeWorks Web App Licensed? Is it available as a standalone SKU?

EmployeeWorks Web App is not sold as a standalone product. It is a component that is bundled inside ServiceNow EmployeeWorks and AI-packages. It is available in base and premium tiers: EmployeeWorks Web App and EmployeeWorks Web App Extended. For more information on where and how EmployeeWorks Web App is bundled, please reach out to your accounts team.

7. What is the difference between EmployeeWorks Web App and EmployeeWorks Web App Extended?

The base tier of EmployeeWorks Web App is designed for everyday productivity and an AI-powered experience for service delivery. The premium tier – EmployeeWorks Web App Extended – adds additional capabilities for driving portal consolidation and full intranet replacement.

EmployeeWorks Web App  An AI-powered employee experience to boost everyday productivity and provide AI-native service experience.	EmployeeWorks Web App Extended   Inform and engage employees, consolidate portals and legacy intranets for a single AI-powered employee experience.
Conversational AI - Ask anything, complete tasks, automate actions.	Employee Communications - Engage employees with targeted announcements. Improve content manager productivity with comms authoring.
Personalized Canvas - Employees curated widgets for improved productivity.	App Launcher - Easy access to all your tools and systems integrated with your single-sign-on system.
AI-Native Service Experience - Hosts knowledge and catalog replacing service portals.
Approvals & Tasks - All tasks, approvals, and requests in a unified inbox .
Profile & Org Chart - People search, profiles, and team structure.
Explore - Leverage taxonomy to allow users to browse topics.

8. What applications are associated with EmployeeWorks Web App?

There are two top-level applications associated with EmployeeWorks Web App –the base level and the extended tier.

Base Application

• EmployeeWorks Web App: This is the application customers would need to deploy if they are using EmployeeWorks Web App powered by Moveworks.

Extended Tier Application:

• EmployeeWorks Web App Extended: This is the application that customers would need to deploy on top of either of the base tier applications to get the delta capabilities packaged in the extended tier.

9. s EmployeeWorks Web App Extended a separate deployment or experience from EmployeeWorks Web App?

No. EmployeeWorks Web App Extended is not a separate experience; it is simply an add-on application that customers would need to deploy in addition to the base tier EmployeeWorks Web App to add the additional extended capabilities into the base tier deployment

10. My organization has EmployeeWorks Web App through ITSM AI SKU and EmployeeWorks Web App Extended through HRSD AI SKU licenses. Which tier should we deploy?

You should deploy EmployeeWorks Web App Extended licensed through HRSD SKU for both IT and HR. Note that if you license HRSD for a partial population, then the extended tier capabilities must only be activated for the licensed users.

11. Is Moveworks required for EmployeeWorks Web App?

Yes. EmployeeWorks Web App requires a Moveworks configuration to power the experience.

12. Can customers bring their own Conversational AI tool , e.g. Gemini, to power EmployeeWorks Web App?

No. Customers can deploy EmployeeWorks Web App only with Moveworks.

13. Is EmployeeWorks Web App available with Pro Plus and Enterprise Plus SKUs?

No. EmployeeWorks Web App requires either an EmployeeWorks SKU or one of the AI BU SKUs that includes Moveworks entitlements.

14. 1How does EmployeeWorks Web App impact Assist Consumption rate?

The EmployeeWorks Web App experience consumes Assists, since EmployeeWorks Web App is predominantly a conversation-based experience and users are more likely to use AI skills and agents to resolve their needs. However, not every conversational interaction consumes an Assist. Consult with your account team on the most current assist rate cards.

15. What skill is needed to enable vibe coding for widget builder? And is it an additional license?

Lux platform has built a new Text-to-Widget skill that allows admins to vide code new widgets for the canvas. In the future, this skill will be made available with Build Agent to further streamline the builder experience. The skills uses are called AIUX Widget Creation and AIUX Widget Updation.

The text-to widget skill requires the customer to be licensed to Now Assist for Creator application, through any of the applicable App Engine SKUs. In the absence of this license, admins can use the same Widget Builder UI to manually code the widgets.

16. Do we need to be on the Australia release to install EmployeeWorks Web App?

See the table below with reference to the release blogs for each app version since the May 2026 launch

Store Release Version	Platform Requirements
September 2026	Australia Patch 6 (AP6)
August 2026	Zurich Patch 10 (ZP 10) or Australia Patch 3 (AP3)
July 2026	Zurich Patch 10 (ZP 10) or Australia Patch 3 (AP3)
June 2026	Zurich Patch 10 (ZP 10) or Australia Patch 3 (AP3)
May 2026	Zurich Patch 9 (ZP9)

17. What environments is EmployeeWorks Web App available in? PDIs?

Currently EmployeeWorks Web App is only available in ServiceNow Commercial data centers. Support for regulated/GCC environments, AWS, and Azure is coming soon. It is currently not available for PDIs.

18. For customers without Moveworks or AI licensing, what is the recommended approach?

Customers not currently licensed for AI capabilities should continue to leverage Employee Center for their employee experience. Employee Center remains fully supported and maintained for this segment.

Features and Capabilities

Overview of the features and capabilities included within the EmployeeWorks Web App experience

19. What are the key features available on EmployeeWorks Web App?

Please see below for the list of core capabilities with EmployeeWorks Web App:

V1 Capabilities	Description
Conservation-first Homepage	An opinionated homepage, designed for a conversation-first experience with a prominent ‘omni-bar’ for users to engage with AI Assistant to get help. It includes the below features: Configurable prompts for users to initiate the conversation Five consistent engagement widgets -  To-dos – quick access to high priority action items Popular Content – most viewed articles & most requested catalog items Quick Links – configurable shortcuts to most used destinations Holiday Calendar – upcoming company holidays based on location Company Announcements - Highlight targeted announcements for the user.  (Note: It requires EmployeeWorks Web App Extended) Note: For the May 2026 release, organizations cannot add additional widgets to the home page or change the layout of the home page.
Persistent Navigation	Pre-defined side navigation for access to key destinations or landing pages within the EmployeeWorks Web App experience. Organizations cannot change this navigation; they can only disable certain destinations/pages on it if required.
Persistent “Omni-bar”	The AI assistant omni-bar is present on every page within EmployeeWorks Web App, allowing employees to invoke the assistant from anywhere without returning to the home page. The Omni-bar provides access to the full set of capabilities available with the conversational AI powering EmployeeWorks Web App. Once a user enters a prompt from the home page – it moves into a full-page view of the conversation. When prompted from a content page or canvas, it moved into a split view to show the content and the conversation side-by-side.
Personalized Canvas	A personal space where employees can select, organize, and resize widgets as per their needs and preferences. Admins set a default layout and control the widget library available to employees. OOB widgets available on Canvas include: My Requests My Calendar* Featured Apps (App Launcher)** Company Updates** *Requires Outlook integration **Requires EmployeeWorks Web App Extended Note: Widgets from the homepage are also available on Canvas. Customers are expected to build more widgets for their Canvas.
Widget Builder	The Personalized Canvas comes with a new widget builder experience for editing OOB widgets or building new custom widgets. This includes a new text-to-widget skill, using which admins can use conversational prompts (i.e. vibe code) to modify or create new widgets.
Unified Inbox	A single inbox that consolidates all tasks, approvals, and requests. It comes with a new Tasks and Requests page with intuitive layout and AI insights to provide the right context quickly. Note: It inherits existing Employee Center To-Do Task Type and My Request Filter configurations automatically.
Employee Profile	Rich employee profile page surfacing key details including manager, contact info, and role. Role-aware permissions—employees can edit their own profile; others are view-only.
Org Chart	Visual org chart with reporting structures and team hierarchies. Card displays fields and eligible users inherit existing Employee Center configuration.
Explore	Admins can define a taxonomy to be used by the experience, allowing users to browse through various topic pages
Notifications	Actionable notifications for employees to stay informed and take action quickly.
Comms Content Library & Authoring	An in-portal content library accessible to Content Managers and Admins. Supports creation, audience targeting, scheduling, and publishing of announcements with focal-point image controls. This includes am embedded communications dashboard for engagement analytics published announcements including impressions, clicks, top announcements, and breakdowns over time. Available to Content Manager and Admin roles. Admins can publish to the Company Updates widget built for the Canvas, or promote to the Announcements widget on the home page. Note: Requires EmployeeWorks Web App Extended
Platform Analytics - Usage Insights	Pre-configured at launch with no setup required. Covers adoption overview, session depth, automatic capture of all page visits and widget renders, and navigation path visualization.
Accessibility & Localization	WCAG 2.2AA compliant at launch. Localized into Arabic, Brazilian Portuguese, Chinese (Simplified), Czech, Dutch, Finnish, French-Canada, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, and Turkish.  Note: Any new widget built using the text-to-widget skill will also be WCAG 2.2AA by default.

20.  What additional capabilities are available with EmployeeWorks Web App for Moveworks?

In general Moveworks provides a consumer-grade conversational AI experience with an advanced agentic reasoning engine, multilingual support, and a broader set of pre-built integrations. Additionally, the below capabilities are available as dedicated experiences on EmployeeWorks Web App.

Moveworks specific Capabilities	Description
Enterprise Search	Searches user-generated content across 100M+ docs per connector—SharePoint, OneDrive, Google Drive, Slack, Outlook, and more—with granular filters or conversational search in the AI assistant.
Specialized Assistants	Purpose-built AI assistants for specific domains or personas, configured and deployed through the Moveworks platform. In our May 2026 release, this includes ‘World Knowledge’ – a secure, governed GPT app within EmployeeWorks Web App for general reasoning, creativity, and web-search-backed answers. Keeps employees from switching to consumer AI tools for general queries.
Moveworks Notifications	Moveworks-native notifications surface directly in EmployeeWorks Web App navigation. Users can take inline follow-on actions (e.g., approvals) from within the notification. Configurable from ServiceNow or any third-party platform.Configurable from ServiceNow or any third-party platform.
Catalog – Agent Studio Slot Filling	Admins configure Agent Studio plugins so the Moveworks assistant gathers catalog inputs conversationally and submits requests automatically—without a form-based fallback.
User-Specified Language & Content Connectors	Per-user UI language and assistant/search language selection. Users can connect personal content connectors (Slack, Outlook) that require user-level authentication.

21. Will existing Concur, Workday, or other third-party integrations work with EmployeeWorks Web App?

Yes. Existing connectors and configurations will be applicable to EmployeeWorks Web App as well. Moveworks also has a marketplace of pre-built integrations for common enterprise systems.

22.  Does EmployeeWorks Web App also provide agentic content-creation experience (e.g., drafting emails or reports)?

Yes. Moveworks’ World Knowledge functionality within EmployeeWorks Web App supports content generation, web searches, and general knowledge questions — including report creation, email drafting, and more.

23.  Are there any data model prerequisites for EmployeeWorks Web App?

No. EmployeeWorks Web App uses your existing knowledge, catalog, and ACL configurations — no new data model setup is required.

24.  How is popular content surfaced ? Can we silence or exclude certain popular content from surfacing?

Popular content is surfaced based on your organization's activity over the last 30 days. It is a company-wide ranking, based on most viewed knowledge article and most requested catalog item. There is no option to suppress specific items at this time. Content displayed is still based on user criteria so will vary by user depending upon what content they have access to.

25.  What is the mobile experience for EmployeeWorks Web App at launch?

For the May 5th release, a mobile web version of EmployeeWorks Web App is available out-of-the-box with no extra configuration required.

As of September the mobile app is available through Controlled Availability.

26.  What analytics and reporting capabilities are available out of the box?

EmployeeWorks Web App will include Usage Insights that tracks clicks on specific widgets and page elements, going beyond standard page views. Moveworks also includes an AI quality dashboards for monitoring conversational performance.

27.   What content publishing capabilities are available?

Directly within the EmployeeWorks Web App experience, users with the sn_cd.content_manager role can publish actionable announcements that link to KB articles, catalog items, or external links. This can be published to both the Company Updates widget on the Canvas, or promoted to the Announcements widget on the home page. Knowledge article authoring remains on the backend via the recently released enhanced knowledge editor.

28.  Will EmployeeWorks Web App support a browse experience for employees who prefer structured navigation?

Yes, as of September admin can apply a taxonomy to the experience that will allow users to browse topics through the Explore menu. Topic pages currently include Topic Content (Knowledge and Catalog), Banners, Quick Links, Sub-Topics and also a Moveworks suggested prompts widget related to that topic.

29.  What languages does EmployeeWorks Web App support at launch?

The EmployeeWorks Web App interface supports 22 languages: Arabic, Brazilian Portuguese, Chinese (Simplified), Czech, Dutch, Finnish, French-Canada, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, and Turkish. Additionally, Moveworks can translate knowledge on the fly to 100+ languages and search files in 100+ languages.

30. What content publishing capabilities are available at launch (May 2026)?

The initial release supports actionable announcement banners that link to KB articles, catalog items, and/or external links. A comms authoring role is required to create and publish. Authoring is now inline within the portal — no backend login required. Knowledge article authoring remains on the backend via the recently released enhanced knowledge editor.

31.    Will Employee Slate support a browse experience for employees who prefer structured navigation?

Employee Slate is a conversation-first experience. A traditional browse experience is not available in the initial release.

32.  What languages does Employee Slate support at launch?

The Employee Slate app interface at V1 launch will be available in 7 languages: English, German, French, Italian, Spanish, Japanese, and Brazilian Portuguese. Additionally, Moveworks can translate knowledge on the fly to 100+ languages and search files in 100+ languages.

Configuration and Administration

What configuration options are available with Employee Slate.

33.  Will existing catalog client scripts, policies, and catalog variables work in Employee Slate?

Yes. Catalog items with scripts, macros, and custom UIs will work in the new experience. If a catalog form cannot be handled conversationally, it will open automatically in the split view.

34.  Can employees personalize their experience? Can admins control what employees see?

Yes. Employee Slate includes a personalized canvas where users can pin frequently used widgets from the widget library and modify the layout to their preferences. Admins can define the default layout. Updates to the default layout will not override a canvas that has already been personalized. Employees will have the ability to reset their canvas to the default layout.

35.  Can admins design different canvas views for different roles or business units?

No, admins can make different widgets available for specific audiences, but cannot create separate canvas views for a given user.

36.  Can we build custom widgets for Employee Slate?

Yes. A widget builder will be available, and the source code of OOTB Lit widgets will be accessible for reference. The new tech stack supports vibe coding for custom widget creation — with no dependency on Service Portal widgets.

Migration and Adoption Considerations

The future of Employee Center and EC Pro, support timelines, migration paths, and what to do right now.

37.   Is Employee Center Pro deprecating? Will it receive new innovations?

ServiceNow’s product strategy for employee experience is geared towards EmployeeWorks Web App, so new features and innovations will be predominantly coming on EmployeeWorks Web App. EmployeeWorks Web App will gradually build parity with Employee Center Pro use cases by 2027.

However, there are no plans to deprecate Employee Center Pro, we plan to continue supporting and maintain Employee Center Pro for the foreseeable future. Additionally, Employee Center and Employee Center Pro remain as the recommended portals for organizations not currently investing in AI experiences.

38.  Can we run EmployeeWorks Web App alongside Employee Center Pro at the same time?

Yes — this is supported and we expect both these experience to run in parallel or coexist till EmployeeWorks Web App evolves to support all use cases currently available on EC Pro. 

39.  Can we leverage any EmployeeWorks Web App capabilities on exiting EC Pro deployment?

No. EC Pro and EmployeeWorks Web App are two isolated experiences built on different tech stacks. Features built on EmployeeWorks Web App's new stack are not available within EC Pro.

40.   Are there any tools available to migrate from EC Pro to EmployeeWorks Web App? What happens to existing EC widgets?

Since EmployeeWorks Web App is on a new tech stack, it would be treated as a brand new deployment. Currently, there are no migration tools available, but EmployeeWorks Web App leverages same configuration tables within the ServiceNow platform as Employee Center. Thus configurations like that of taxonomy, tasks, requests, org chart, and employee profile don’t need to be re-done. Existing EC widgets will need to be rebuilt for EmployeeWorks Web App, if not available out of the box.

EmployeeWorks Web App comes with a widget builder experience where admins can vibe code new widgets.

41. Should we continue investing in topic pages, curated content, and microsites in EC Pro while waiting for EmployeeWorks Web App parity?

Yes. Employee Center continues to be supported, and customers should continue investing in these experiences within EC for now.

42.  What are the best practices for preparing catalog forms and knowledge articles for the new experience?

Existing content doesn’t require any rework to make them available for EmployeeWorks Web App. We recommend making sure the content is high-quality and well-maintained to ensure AI generated accurate and relevant responses. For catalog and knowledge cleanup best practices, refer to the Employee Center Academy community.

43.  Are there any pre-requisites that should be validated up front?

Yes, Organizations would need to ensure the below as pre-requisites for deploying EmployeeWorks Web App:

• Family release: Refer to the table above for family release versions and application version compatibility
• Infrastructure: ServiceNow Commercial Data Center (Support for GCC, AWS, Azure, and other environments is coming soon)
• Licensing: Conversation AI powering EmployeeWorks Web App should be licensed for the scope planned with EmployeeWorks Web App

44.   Should customers deploy Employee Center first?

It is not required to deploy Employee Center or Employee Center Pro first. However, since EmployeeWorks Web App uses the same tables as Employee Center, it is easier to deploy for organizations who already have Employee Center Deployed.

Below are the tables that carry over from Employee Center deployment:

• Taxonomy
• To-Dos configurations
• My request filters
• Employee Profile
• Org chart configurations

45.  The customer has already deployed Moveworks, would they need to re-do any configurations for deploying EmployeeWorks Web App?

Yes. Employee Center continues to be supported, and customers should continue investing in these experiences within EC for now.

46.  Has ServiceNow deployed EmployeeWorks Web App internally?

Yes, ServiceNow has already deployed EmployeeWorks Web App internally and made it the default experience across the organization.

[KMeisch]

When slate is deployed, what is the new URL string? Typically Employee Center Pro for example was /esc, does Slate have its own unique extension? 

[Smriti_Gupta]

Hi @KMeisch - URL is typically /aiux/employeeworks/home - this can be configured on the Admin Console by navigating to Appearance > Branding and Themeing. 

[SaurabGidwani]

 What happens to VA topics, can they be published on EmployeeSlate? @Smriti_Gupta