ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

[Smriti_Gupta]

Employees don't need more answers. They need things to get done.

Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of action. Employees are left navigating menus when they should be getting outcomes.

ServiceNow EmployeeWorks — the AI front door for the enterprise is a next-generation, AI-powered employee experience available from May 5, 2026, onwards. Designed to work the way employees already use AI in their everyday lives, you simply describe what you need, and it gets done. EmployeeWorks Web App is built for the enterprise: connected to your systems, governed by your policies, and personalized to every employee’s role and context.

Powered by Moveworks, EmployeeWorks Web App delivers:

• Conversation-first experience that acts across every department and business application
• Personalized, role-based insights, data, and notifications surfaced in the moment they’re needed
• A foundation for everyday and role-based productivity — an AI front door that works for everyone, from frontline workers to knowledge workers

This isn’t an upgrade to what came before. It’s a new foundation.

And it’s just the beginning — EmployeeWorks Web App ships new capabilities every month.

Powered by Moveworks — built for every employee

EmployeeWorks Web App is designed to be experienced at its fullest powered by Moveworks. This is the recommended path for all customers, and it’s where the product truly comes to life — with the richest conversational AI, enterprise search across all your business systems, world knowledge, and an experience that keeps getting smarter over time.

Employee Slate (built for Now Assist) is a similar experience which can be deployed with Now Assist for customers who have not yet licensed Moveworks. Feature differences for Employee Slate (built for Now Assist) are called out separately at the end of the blog.

What’s new with EmployeeWorks Web App

• Conversation-first Home Page
• Persistent Navigation and Omni-bar
• Multi-theme Experience
• Native Knowledge & Catalog Experience
• Interactive Split View
• Personalized Canvas with widget library
• Tasks and Requests
• Org Chart and Employee Profile
• Browse and Topic Pages
  
• App Launcher — EmployeeWorks Web App Extended
• Employee Communications: Announcements — EmployeeWorks Web App Extended
• Enterprise Search
• World Knowledge
• Notifications

Note: Ensure your platform requirement is aligned with the store release as listed below:

Store Release Version	Platform Requirement
September 2026	Australia Patch 6 (AP6)
August 2026	Zurich Patch 10 (ZP10), or Australia Patch 3 (AP3)
July 2026	Zurich Patch 10 (ZP10), or Australia Patch 3 (AP3)
June 2026	Zurich Patch 10 (ZP10), or Australia Patch 3 (AP3)
May 2026	Zurich Patch 9 (ZP9)

1. Conversation-First Home Page

Most employee portals are built around navigation — find the right page, find the right form, hope you end up in the right place. EmployeeWorks Web App starts with a completely different assumption: that the fastest way to get something done is to just ask.

The new home page centers around a prominent AI-powered chat bar. Employees type what they need in plain language and the experience takes it from there — answering questions, submitting requests, surfacing relevant content, all within a single conversational flow.

Beyond conversation, the home page surfaces what matters without employees having to look for it:

• To-dos — priority tasks, approvals, and requests front and center, so nothing gets missed.
• Popular Content — the most-viewed knowledge articles and topics, so employees can self-serve on common issues faster.
• Quick Links — configurable shortcuts to the catalog items and external tools employees use most.
• Holiday Calendar — upcoming company holidays relevant to each employee’s location.
• Employee Communications — audience-targeted announcements, curated for relevance (EmployeeWorks Web App Extended)

Suggested prompts powered by Moveworks can be configured to reflect your organization’s most common actions and workflows, guiding employees toward high-value interactions from the moment they arrive. The home page follows an opinionated design approach: admins configure content, not layouts — keeping the experience consistent and low-maintenance, while still supporting branding like logo, theme colors, and light or dark mode.

Note: In the May 2026 release, the home page layout is fixed. Organizations cannot add additional widgets or change the layout. Widget personalization is available through My Canvas.

Persistent Navigation

EmployeeWorks Web App includes a pre-defined side navigation giving employees consistent access to key destinations across the entire experience. Organizations can disable certain destinations if needed but cannot modify the navigation structure itself — keeping the experience consistent and predictable for every employee.

Persistent Omni-bar

The AI assistant Omni-bar is present on every page within EmployeeWorks Web App — not just the home page. Employees can invoke the assistant from anywhere without returning to home. When prompted from the home page it opens into a full-page conversation view; when prompted from a content page or canvas it opens in split view, keeping context and conversation side by side.

Home page branding and background

Admins can now set a custom background for the home page — choose from a solid color, a gradient, or an image, and configure each independently for light mode and dark mode. A gradient generated from your accent color is automatically WCAG-compliant, or enter a custom CSS value for full control. For image backgrounds, set the behavior to fill or repeat pattern and add an image overlay to ensure text remains readable. A real-time accessibility confirmation and a live preview panel let admins validate contrast and appearance across light mode, dark mode, desktop, and mobile before publishing. Empty state and error illustrations draw from your neutral palette, and Quick Link icons reflect your accent color, so the full experience stays visually consistent with your brand.

Refer to EmployeeWorks Web App home product documentation for additional details.

2. Multi-theme Experience

Organizations with multiple brands, business units, or divisions can now deliver consistent EmployeeWorks Web App experiences while respecting each group's unique identity. Multi-theme Experience lets you associate multiple conditional themes to a single instance, automatically serving the right branded experience to the right employees based on their context.

• One experience, multiple themes — Create conditional themes with distinct logos, colors, and branding elements. New themes inherit defaults from your primary theme, eliminating duplicate setup work.
• Intelligent theme routing — A priority-based rule engine automatically determines which theme each employee sees based on user roles, departments, geographic location, user groups, custom attributes, time zones, or domains.
• Streamlined admin controls — Configure themes directly from the Appearance section of the Admin Console with live previews, cloning, and priority management. A mandatory default theme serves as the automatic fallback.
  No separate experiences. No duplication. Just the right branded experience, served automatically to the right people.
  

3. Native Knowledge & Catalog Experience

Most employees have to jump between tools just to find an answer and get something done. EmployeeWorks Web App brings knowledge and catalog into the conversation itself — so employees can go from question to action without ever switching context. 

Catalog Requests 

Employees describe what they need in plain language. The assistant finds the right catalog item, shows available options with source citations, and opens the catalog form in split view. Employees fill in the details and submit — all without leaving the chat. 

Knowledge Articles 

Employees ask about a policy or process and get a direct answer in chat. If they want more detail, they can open the full knowledge article in split view. The assistant stays alongside it, ready to answer follow-up questions grounded in that specific article. No page-scanning. No tab-switching. 

Interactive Split View 

Context switching is one of the biggest hidden costs in the employee experience. Employees open a ticket, switch to ask a question, lose their place, start over. EmployeeWorks Web App eliminates this with an interactive split view that keeps the AI assistant and content panel open side by side at all times.

Whatever an employee is looking at — a knowledge article, a catalog form, a task, an approval, an org chart card — the Moveworks assistant has full context of it. Employees can read, ask follow-up questions, and take action without ever losing their place.

When deeper focus is needed, employees can minimize the conversational panel to expand the content to a full-page view — improving readability without losing the context of their conversation. The assistant is always one click away when they’re ready to continue.

Supported content types include knowledge articles, catalog forms, tasks and requests, pages, and org chart cards — all opening natively in split view.

4. Personalized My Canvas

The home page is curated by admins for the whole organization. My Canvas belongs to each individual employee — a personalized workspace that gives every employee a real-time view of their day at a glance.

My Canvas is where employees start their day: upcoming calendar events, outstanding approvals, team announcements, quick access to their most-used apps, and more — all arranged exactly the way they want it. Employees can drag, drop, resize, and rearrange widgets, remove what isn’t relevant, and add from an admin-defined library to build a workspace that fits how they actually work.

• Employee personalization — add and manage widgets from the library, drag-and-drop to rearrange, and resize to fit individual preferences.
• Admin control — admins configure and manage the canvas experience org-wide, controlling default layouts and widget visibility to ensure a strong starting point for every employee.
• Out-of-the-box widget library — My Requests, My Calendar, Activity Hub, App Launcher, and Content Feed widget available. Content Feed Widget and App Launcher requires EmployeeWorks Web App Extended.

Content Feed Widget

Requires EmployeeWorks Web App Extended.
The Content Feed Widget is an out-of-the-box canvas widget that displays announcements in an infinite-scroll feed, visually distinct from the home page carousel. It respects existing audience and visibility window settings automatically. Content authors can choose whether an announcement appears in the home page carousel; unpromoted content still appears in the feed. Authors see how content renders in both surfaces before publishing.
Organizations running Employee Center Pro can surface their existing News and Events directly in the Content Feed Widget, bridging the two experiences without requiring a content migration. Admins can toggle EC Pro News, Events, or both, with all EC Pro scheduling, audience targeting, and active-status settings respected automatically.

Canvas admin enhancements

Admins can preview the canvas by role or individual employee from within the Admin Canvas, seeing the exact widget layout and visibility rules for that context. When admins publish canvas updates, changes propagate using additive-only logic: new widgets appear in default positions, while widgets an employee has already configured, repositioned, or hidden remain untouched. All updates are logged in the audit trail with a timestamp and admin name.
 

Building custom widgets with AI

EmployeeWorks Web App introduces a brand new widget building experience, built as part of the AIUX Framework (ServiceNow’s new AI-native tech stack). Admins have access to a modern Widget Builder UI to manually code widgets, and for those licensed with Now Assist for Creator, the AIUX Widget Creation and AIUX Widget Updation skills bring AI-powered natural language authoring on top of that foundation. Custom widgets can also be built to support custom AI Agents, for example an analytics agent that returns a chart visualization directly as a canvas widget.

• Conversational widget creation — describe what you need, iterate with prompts, publish when ready.
• Iterate and improve — use AIUX Widget Updation to refine and update existing widgets as needs evolve.
• Live preview — see the widget render in real time before it goes live, with the option to inspect and fine-tune the underlying code.
• Accessibility built in — all AI-generated widgets automatically comply with WCAG 2.2 AA standards

Note: AIUX Widget Creation and AIUX Widget Updation require the Now Assist for Creator app to be licensed. Without this license, admins can use the Widget Builder UI to manually code widgets.

Refer to Personalized Canvas product documentation for additional details.

5. Tasks and Requests

Employees no longer need to check multiple portals or application tabs to stay on top of what’s outstanding. The tab for 'Tasks and Requests' consolidates every task, approval, and request into a single, AI-prioritized view — with intelligence that surfaces what needs attention first.

• All tasks and requests in one place — across systems, including tasks, requests, approvals, and to-dos.
• Two-tab view — ‘To-Dos’ for items requiring immediate action, ‘Everything Else’ for passive tracking.
• AI-prioritized sorting — automatically surfaces the most urgent and important items first.
• Seamless migration — inherits existing Employee Center task and request configurations with no additional setup.
• Three experience paths — admins can configure how individual task types open: natively in Inbox, rendered from Employee Center, or linked out.

Approval tasks surface an AI Insights panel that shows which criteria are met, unmet, or missing — helping approvers make faster and more confident decisions. Admins can now configure a specific Now Assist skill for each task type, so the insights employees see are relevant to the exact task they are reviewing. For tasks that need data from outside ServiceNow, admins can enable a custom script that fetches external context — such as an employee's leave balance from Workday, or prior expense reports from Concur — before the AI skill runs, so the insight reflects the full picture.

Note: AI Insights on Approvals requires Now Assist for Platform to be configured.

Task delegation

Employees can delegate tasks and approvals to one or more colleagues for a defined time period, directly from their Tasks and Requests view. Delegates receive the item in their own view and can act on it just as the original assignee would. Once any delegate or the original assignee completes the item, it is automatically removed from everyone's view. The original assignee retains visibility throughout and can manage delegates or act on the task themselves at any time. Every delegation requires an end date, which can be updated after the fact.
Note: Task Delegation requires the Granular Delegation plugin to be installed and task delegation to be configured in HR Administration before use.

Task configuration by experience

Admins can now specify whether a task configuration applies to Employee Center, EmployeeWorks Web App, or both — making it possible to tailor the task experience for each surface independently. Task configurations also support a dedicated AIX action widget field for Lit-based widgets that render in both the task list and task detail views within EmployeeWorks Web App.

Refer to Tasks and Requests product documentation for additional details.

6.  Browse and Topic Pages

While the AI assistant makes it effortless to get answers by asking, not every employee starts with a question — some prefer to explore, orient themselves in a new topic area, or simply browse what's available. Browse and Topic Pages give employees a dedicated destination to explore company topics, find relevant knowledge, submit requests, and access tools — all within EmployeeWorks Web App, without relying on the assistant to get there.

The employee experience

A new Explore entry in the left navigation opens a flyout tray listing all root-level topics. Employees can jump directly to any topic from the tray, or open the full Explore landing page to see the complete topic hierarchy at once — root topics displayed as cards, each showing an icon, name, short description, and a row of subtopic pills for fast, one-click access.
Topic pages follow a consistent, templated layout — a header with the topic name and description, followed by subtopics, a Support Resources section, quick links, and featured applications. Knowledge articles and catalog requests in the Support Resources section are assembled automatically from the taxonomy bound to the experience. The Ask Auto widget brings topic-specific AI assistance directly onto each topic page, with suggested prompts that launch the AI assistant in split view while keeping the topic page visible.
Breadcrumbs are available across all browsing surfaces, including topic and subtopic pages, so employees can see the exact path they followed and jump back to any point without using the browser's back button.

Admin configuration

Admins can choose from two topic page templates. The standard template organizes content in the familiar topic layout. The new directory template presents all subtopics as a visual hub with rich images and content subtitles — a gallery-style alternative for content-heavy or hierarchical topic areas. The Apply to children option on a parent topic automatically propagates the selected template to all child topics.
Inline admin configuration lets admins configure the Explore page and topic pages directly from the page itself. Select Admin Editor in the bottom-right corner to enter edit mode, then use the edit icon on any widget to open its configuration panel. Editable options include page headings, welcome label text, hero banner content, and topic page descriptions.
For organizations migrating from Employee Center, Browse and Topic Pages deliver full browse parity — existing taxonomy structures, content permissions, and Connected Content configurations carry over with no re-setup required.

7. Org Chart and Employee Profile

Finding the right person, understanding a team structure, or getting someone’s contact details shouldn’t require a separate tool. EmployeeWorks Web App brings people discovery directly into the experience.

• Org Chart — browse reporting structures and team hierarchies with rich context cards showing title, department, email, and location
• Built-in people search — find employees quickly without leaving the org chart.
• Employee Profile — surfaces title, department, manager, contact info, location, and preferred pronouns. Employees can update permitted fields with existing role-based permissions preserved. Employees can upload, update, or delete their profile photo directly from their profile page.

With Moveworks, employees can search for people conversationally and receive interactive profile cards directly in chat. Clicking any card opens the full org chart alongside the conversation in split view — so employees stay in flow while exploring team structures and people data.

Refer to Employee Profile and Org Chart product documentation for additional details.

6. App Launcher 

Note: Requires EmployeeWorks Web App Extended. 

EmployeeWorks Web App - App Launcher centralizes access to employees’ everyday tools and enterprise systems directly within the EmployeeWorks Web App experience. It provides a single, consistent entry point to launch internal and third‑party applications using existing single sign‑on, helping organizations consolidate portals and reduce dependency on scattered links and bookmarks. By keeping key applications one click away from the conversational, AI‑driven experience, the App Launcher enables employees to move seamlessly from asking questions to taking action, without switching contexts or navigating multiple systems. 

7. Employee Communications: Announcements

Note: Requires EmployeeWorks Web App Extended.

EmployeeWorks Web App brings communications authoring directly into the experience — no separate tool required. Content Managers and Admins can create and publish targeted announcements without leaving the EmployeeWorks Web App interface.

• Home Page Announcement Widget — gives organizations an easy way to highlight key policies, requests, and important updates directly on the home page. Content is visually rich and audience-intelligent — appearing based on article and catalog user criteria or targeted audiences, so every employee sees only what’s relevant to them. Homepage promotion is optional — unpromoted content still surfaces in the Content Feed Widget on Canvas.
• Employee Comms Content Library — a visually rich, card-based content library that is a significant step up from the list-based experience in Employee Center. Content Managers and Admins access it directly within the EmployeeWorks Web App via a Communications link in their profile menu — no separate tool, no context switching. Browse, filter, sort, and manage announcements in a single view, and kick off creation of new content directly from the library.
• Integrated authoring editor — a live editor with real-time preview that makes announcement creation straightforward. Link to related content — a knowledge article, catalog form, or external site. Audience targeting is simplified, deriving directly from existing KB and Catalog user criteria. Set an image focal point to ensure the best parts of your image are always visible, and configure content priority and scheduling window before publishing.
• Content versioning — every edit is explicitly logged as a new version. Published content is locked from accidental edits, and a version history is accessible directly from the authoring editor.

Multilingual announcements

Global organizations can now deliver announcements in multiple languages directly from the content library. Two translation paths are available: manual translations via the language menu on the announcement record, or automated translations through the Localization Framework — including machine translation for organizations with a machine translator configured. Translated copies use the publishing schedule from the source announcement, and each translated copy maintains its own version history. When an announcement is promoted to a chat channel, employees receive it in their own language, with the source language used as a fallback if a translation is not available.

Refer to Employee Communications product documentation for additional details.

8. Enterprise Search with Moveworks

Enterprise Search delivers AI-powered, context-aware search across your entire business ecosystem — not just ServiceNow. Employees find accurate, trustworthy answers without switching between tools, powered by the Moveworks Reasoning Engine that understands employee intent and the full context of your organization’s unique content and terminology.

Every search result includes an AI summary for quick skimmability, with inline citations so employees can trust the answer and trace it to the source. From any result, employees can jump directly into the Moveworks assistant to ask follow-up questions or explore further — making search the starting line, not the finish line.

• 100+ built-in content integrations — spanning SharePoint, OneDrive, Google Drive, Slack, Outlook, and more, with native support for both indexed and live API search.
• Granular filters — fine-tune searches by source, date, and content type for precise results.
• Multilingual search — employees can find content across multiple languages, making it ideal for global organizations.
• Granular permissions — employees only see information they are authorized to access, with permission controls respected across every connected system.
• Robust analytics — track adoption, surface gaps, and drive continuous improvement.

Refer to Enterprise search with Moveworks product documentation for additional details.  

9. World Knowledge with Moveworks

World Knowledge is a secure, governed AI assistant for reasoning, creativity, and general knowledge — think of it as a productivity assistant, similar to how you might use Gemini or ChatGPT, but built inside the guardrails of your organization.

Employees access it as a dedicated app directly within the EmployeeWorks Web App navigation, with its own persistent conversation history. They can ask questions, research topics, draft and refine content, and get guidance on complex tasks — all without leaving the EmployeeWorks Web App and without the risk of information leaving your governed environment.

Powered by Moveworks foundation models with web search lookup, example prompts employees use today include:

• “Rewrite this embargoed press release based on the latest feedback.”
• “Show me how to grant read-only access to an internal S3 bucket.”
• “Summarize the latest info on Microsoft 365 vulnerability issues.”

10. Notifications

Employees receive Moveworks-native notifications directly within a dedicated notifications panel in the EmployeeWorks Web App navigation — no inbox switching, no separate app. Notifications are intelligent and actionable: employees can engage with them by asking follow-up questions conversationally or taking immediate action, such as approving a request, right from the panel.

Notifications are configured on the Moveworks instance, giving organizations flexibility to surface alerts from ServiceNow or any third-party platform.

11. Setup and Administration

Deploying a new employee experience used to mean months of configuration, custom development, and migration work. With EmployeeWorks Web App, that changes dramatically.

For organizations migrating from Employee Center, EmployeeWorks Web App is designed to inherit what you’ve already built. The Tasks and Requests, Employee Profile, and Org Chart all carry over existing configurations automatically — no rebuilding from scratch, no data migration projects, no re-training your admin team on a new toolset. Most customers can have EmployeeWorks Web App up and running in a fraction of the time it took to deploy Employee Center.

Admin Console

Everything you need to configure EmployeeWorks Web App lives in one place — a unified admin console accessible via the EmployeeWorks Web App Product Hub in Impact Admin. Set your visual identity (logo, colors, light or dark mode), configure your conversational assistant, connect search and data sources, and define your default canvas layout — all with a live dynamic preview so you see exactly what employees will experience before anything goes live. No code. No tickets to engineering. No waiting.

Quick Links are fully configurable from the Admin Console — add links by searching from a dropdown, reorder with drag-and-drop, and see the preview update in real time. For Announcements and Holiday Calendar, the console provides direct navigation links to their respective configuration views.
The Admin Console also includes a centralized Notifications section, giving admins a view of all existing email notifications and a one-step migration to the new Employee Slate template. The 16 consolidated email notifications — organized by persona and lifecycle stage — use action-oriented subject lines, plain-language status updates, and AI-native ITSM branding.

Terms of Use Attestation

Organizations can require employees to accept Terms of Use before accessing EmployeeWorks Web App. Admins configure this from Moveworks Setup, with support for multiple segments to present different terms to different user groups. The attestation flow creates an audit trail of user acknowledgment, supporting governance and compliance requirements.

Usage Insights

The moment EmployeeWorks Web App goes live, you’re already measuring it. Usage Insights dashboard integration is automatic — every session, page visit, and widget render is captured with no additional setup. The overview dashboard separates real adoption from one-time traffic, so you always have a clear picture of how employees are actually engaging with the experience.

Journey analytics funnels track how employees move through key tasks end to end — across Home, Notifications, Org Chart, Inbox, Catalog, Knowledge, and more — showing exactly where employees continue through a workflow and where they drop off. No custom instrumentation required.

Built on a new technology foundation

Legacy employee portals weren’t just hard to use — they were hard to build on. Fragmented UI stacks built on different tools and technologies meant slow delivery cycles, AI bolted on as an afterthought, and performance ceilings that blocked adoption.

EmployeeWorks Web App is built from the ground up on the AIUX Framework — a modern, AI-native tech stack designed to change all of that:

• AI-ready from day one — built on Lit.js and Daisy UI, an open, modern stack designed for AI orchestration with server-side rendering and elastic, modular services that scale independently.
• Faster delivery — running off-instance on Kubernetes managed by ServiceNow, EmployeeWorks Web App upgrades automatically. No more waiting on 6-month platform release cycles.
• Less dependency on platform — admins and developers can achieve more within ServiceNow standards and governance, with accelerated productivity through code agents and a reusable design system.
• Enterprise-grade performance — server-side rendering and elastic scale mean performance is no longer an adoption blocker.

The result: your team focuses on the employee experience. ServiceNow handles everything underneath it — automatically, continuously, and at enterprise scale.

Accessibility and Localization

EmployeeWorks Web App has been designed for accessibility – see the EmployeeWorks Web App Accessibility Compliance Report for more details.  

EmployeeWorks Web App is translated into six languages at launch: French, German, Brazilian Portuguese, Spanish, Japanese, and Italian, with additional translations planned for H2 ’26.  The Moveworks assistant that powers EmployeeWorks Web App supports over 100 languages. 

Employee Slate (Built for Now Assist)

Employee Slate (Built for Now Assist) delivers the core experience — conversation-first design, personalized canvas, unified inbox, org chart, and employee profiles — with the following differences.

What’s different with Now Assist

• Suggested Prompts — prompt recommendations surfaced on the home page based on Promoted Assets from Now Assist. Admins configure these by promoting agents in Assistant Designer, guiding employees toward the most relevant actions from the moment they arrive.
• Bi-directional Page-Chat Interactions — Now Assist has in-context awareness of whatever page or content is open in split view, and can take actions based on it directly from the chat panel. This enables:
  • Conversational Inbox Filtering — filter and update tasks through natural language while viewing the Inbox; AI-driven prioritization surfaces the most important items first
  • Conversational Org Chart — ask about direct reports or team members in chat; the assistant returns results and clicking a profile opens the full Org Chart in split view
• Agentic Catalog — employees describe what they need in plain language; Now Assist identifies the right catalog item, collects inputs conversationally, and submits the request automatically
• Agentic Responses with Widgets — Now Assist AI Agent Tools can be configured to return text, markdown, or interactive widgets. Out-of-the-box agents for tasks, requests, and people return relevant widgets for related queries. Users can interact with the widget inline, open details in split view, or pin widget responses directly to their canvas. Customers can also build widgets for custom AI Agents — for example, an analytics agent that returns a chart visualization.
• Conversational Comms Authoring — Content Managers can kick off an announcement from any KB article or catalog item using a natural language prompt. The assistant drafts text and image, collects audience and schedule details conversationally, and opens the editor for final review before publishing.
• Push Announcements to Chat Channels — announcements can be promoted to employees via supported chat channels such as MS Teams, extending reach beyond the Slate.
• ServiceNow Platform Notifications — surfaced in a dedicated panel within the Slate navigation, delivering actionable updates across approvals, tasks, and requests in one centralized view. Grouping logic clusters related updates together to reduce notification fatigue, and a mark all as read bulk action lets employees quickly clear their tray and focus on what needs attention. Comes with 14 common HR, IT, and request scenarios pre-configured and ready to deploy from day one — covering everything from request approvals and incident updates to HR case activity — with no additional setup required.

Not available on Now Assist: Enterprise Search with Moveworks, World Knowledge with Moveworks, and Moveworks conversational notifications.

Packaging

EmployeeWorks Web App is bundled into existing ServiceNow SKUs — ServiceNow Employeeworks and new BU AI packages.  Please reach out to your account teams for more details. 

Get started with EmployeeWorks Web App

EmployeeWorks Web App is now available within ServiceNow EmployeeWorks, with new capabilities shipping every month. Access the store applications and product documentation below to get started.

• NEXT STEPS: Get started with your EmployeeWorks Web App deployment by following this implementation guide
• EmployeeWorks Web App — ServiceNow Store
• Employee Slate (Built for Now Assist) — ServiceNow Store
• EmployeeWorks Web App Extended — ServiceNow Store
• EmployeeWorks Web App Product Documentation

Note: EmployeeWorks Native Mobile Experience is now available in controlled availability. Contact your account team to learn about prerequisites and eligibility criteria for early access.