---
sourceDocument: Brazil Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/employee-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee communications

# Employee communications {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Employee communications

EmployeeWorks Web App Extended enables ServiceNow customers to create, publish, and manage employee communications across diverse content types and delivery channels.
It provides a controlled method to highlight important announcements such as new policies, required actions, seasonal updates, or featured knowledge articles directly on the employee home page.
Show full answer Show less  
To use Employee communications, installation of EmployeeWorks Web App Extended is required.

## Key Features

* **Announcements Carousel:** Displayed in the Employee Comms widget as a carousel on the home page, allowing communication teams to promote content effectively.
* **Targeted Content Delivery:** Announcements are shown only to employees matching specific profiles, roles, locations, or audience memberships defined by user criteria or targeted audience settings.
* **Content Library:** Allows content managers to create, filter, sort, and view announcements in grid or list formats, manage states (published or draft), and set headline, body, image, links, schedule, and priority. Available in desktop resolution.
* **Multilingual Support:** Managers can manually translate announcements or request translations via the Localization Framework. When promoted to chat channels, announcements display in the recipient's language or default to the source language if a translation is unavailable.
* **Content Priority and Freshness Algorithm:** Balances announcement priority with recency to automatically order content in the carousel, ensuring the most relevant and timely information remains visible without manual pinning.
* **Content Feed on Canvas:** A responsive Content Feed widget offers a news feed experience across devices, enhancing visibility of team updates within the Canvas interface.
* **Content Management:** Enables deleting, duplicating, publishing, or inactivating announcements directly from the content library for efficient content lifecycle management.

## What This Enables You To Do

ServiceNow customers can use Employee communications to streamline internal messaging, ensuring employees receive relevant and timely announcements tailored to their roles and locations. The solution supports multilingual environments and integrates with chat channels for broader reach.

Content managers gain flexible tools to create, schedule, prioritize, and manage announcements efficiently, enhancing employee engagement and communication effectiveness.  
EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels.  
Announcements give communication teams a controlled channel for highlighting important content on the home page. Examples include a new policy, a required action, a seasonal announcement, or a featured knowledge article. Announcements appear in the Employee Comms widget as a carousel. Content managers can also promote them to supported chat channels.  
Note:  
To use Employee communications, you must install EmployeeWorks Web App Extended.
Figure 1. Employee communications

## Employee Comms widget {#eslate-employee-comms__section_home_page_widget}

Content managers can create, schedule, and publish the content. You can access the content based on:

* User criteria defined on the linked knowledge article or catalog item.
* Targeted audience that the content manager sets on the announcement.

Employees see only the announcements that match their profile, role, location, or audience membership.

## Content library {#eslate-employee-comms__section_tnm_4s2_bjc}

The content library enables filtering, sorting, and viewing announcements in grid or list format. Content managers can create announcements with a headline, body, image, link, schedule, and priority.

* View the grid tile or list view of announcements.
* Filter the content by state such as published or draft.
* Sort by newest, oldest, or alphabetical order.
* Create announcements from library assets.

{#eslate-employee-comms__ul_rdh_xc2_bjc}  
Note:  
Content Library and Editor are available in the desktop resolution.  
Figure 2. Employee communications content library

## Multilingual announcements {#eslate-employee-comms__section_multilingual_announcements}

Content managers can translate announcement content manually or request translation through the Localization Framework. For more information, see [Translate announcement content](https://www.servicenow.com/docs/euqIpEC3_xdd4YwIfgiXgA "Translate announcement content manually or request translation through the Localization Framework.").

When you promote an announcement to a chat channel, the message uses the language of the recipient. If a translation isn't available in that language, the message uses the source language instead.

## Content priority and freshness {#eslate-employee-comms__section_content_priority_algorithm}

EmployeeWorks Web App orders announcements by combining content priority with freshness. Higher priority values boost an announcement in the carousel. However, newer content with a lower priority can still appear ahead of older content
that has a higher priority. This balance removes the need for content managers to pin announcements to exact positions.

For example, a critical announcement that is 20 days old might appear after a high-priority announcement that is two days old. The algorithm automatically balances priority and recency to keep the most relevant content visible
to your employees.

## Content feed on canvas {#eslate-employee-comms__section_content_feed_widget}

The responsive Content Feed widget provides a layout and visual hierarchy to browse and review team updates across any device. The Canvas includes a feed widget that provides employees
with a news feed experience.  
Figure 3. Add Company updates widget to canvas

## Manage content {#eslate-employee-comms__section_s12_rd3_vjc}

You can delete, duplicate, set to published, or inactivate content directly from the library.
Figure 4. Content management
**Related tasks**   

* [Translate announcement content](https://www.servicenow.com/docs/euqIpEC3_xdd4YwIfgiXgA "Translate announcement content manually or request translation through the Localization Framework.")