Ability to provide a guided flow for Employees via 'Get Support'

[NoelinhoN]

Hello community...

CONTEXT:

Is there native functionality in Employee Center or Employee Center Pro that allows users to enter keywords in the triage questions- such as when selecting 'Get Support' > 'Submit an IT Inquiry' > 'I need a product' or 'I need access' - and have ServiceNow intelligently search for and suggest existing catalog items based on those inputs?

Ideally, the user could then click on the suggested item and be redirected to its specific request form (e.g., to request access to a particular application).

It seems like this would be a custom dev from my vantage point - am I correct in stating so?

[AndersBGS · Accepted solution]

Hi @NoelinhoN 

i think the solution that best match your description would be “guided self service”.

[NoelinhoN]

That is precisely it! Thank you @AndersBGS