Hi experts, I'm having trouble with the quick link widget visibility. End users are not able to see the quick link widget even if the quick link re-directs the user to a catalog item/Knowledge article that they can see. I tried with the Available for...
Hi - I keep reading about Employee Center and its hierarchy of topics, with there's one thing that I keep missing; maybe I am just not thinking right. Hopefully someone can make this clear. I get the concept of taxonomy and hierarchical topics; I als...
Hey Team, Is there a way to have a reference link within the html body to link to an external site dynamically? I have created a deep-link within the footer from the EC Portal out to WD portal. Specifically I have it going to the Feedback page using ...
The intent is to keep a certain subset of users from seeing a taxonomy temporarily, similar to excluding a user group from seeing a knowledge base.
Hi all, Any tips on where to start searching/debug where it comes to Quick Links configured not showing up? On my PDI when I add Quick Links (Employee Center > Quick Links), they immediately appear on the Employee Center portal. Though doing exactly ...
Hi, Trying to figure out the pixels for logo and background picture to make sure I have the best image for them. Thank you
Hello, We are getting "Feedback task type" as 2 if user flags a knowledge article. However there is no choice exists in "Choices" How can I fix this type to "User feedback" in "Feedback task type" if user flags an article?
Hey Team, Looking for ideas if anyone has any and/ or if anyone has done this before. We have contingent works that to not use our HR department for anything. We want to block their access to the employee service center. Currently, from our main IT S...
I have installed the 'service portal analytics' plugin and have enabled tracking as specified in step 11 of 'Migrate to Employee Center from Service Portal' steps and the 'Employee Center Academy: User Experience Analytics' youtube video. When I go ...
Hi all, after activation of Employee Center Pro plugin and running fix script for Restricted Caller Access, the ec_pro_dashboard page is terrible slow. It takes about 60 second to load the page. After some investigation, I found that widget "Relevant...
Hi All, I have created few styled content records in content library(sn_cd_content_base) as part of our migration plan to employee center. When I move the XMLs of these records to other instances, publish plan is not moved and so changes wont reflect...
I can publish to the video widget on the main page "ec_pro_dashboard" but I can't find a page to publish to. When I look in the URL there is only a sys_id,
We want to add the request short description to the Request Summary page. I have cloned the SC Order Status widget and replaced it with my cloned version on the Request Summary page. I suspect I need to add it to this section of the server script bu...
Is there a way to segregate out menu items by user roles in Employee Center? If yes, can someone please explain how to do this or point me in the direction to find out how to do it??
Hello, currently setting up the Employee Portal (migration from /SP), I tried having the same search sources that I had on the SP portal to the new one and everything seems to work except searching for Knowledge articles (Unless they are attached to ...
