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Forum Posts

User Criteria - Behaviour

I have added a user criteria: Available for itil users on catalog item.The catalog item is not visible for the non-itil users as expected, but even the itil user is not able the submit the request for the non-itil users.When selecting the non-itil us...

Madhan12 by Tera Contributor
  • 824 Views
  • 1 replies
  • 1 helpfuls

Record of table in esc portal opens in sp.

Hey guys,I am facing an issue. I am in a page in esc portal which has a table. when i click the table/ a specific record it goes to a page in service portal with information about the record. I want exactly what i see, but in the esc portal, not in t...

jennv by Mega Guru
  • 1694 Views
  • 3 replies
  • 0 helpfuls

Problem with color branding on Mega Menu

I'm currently working on setting up EC for a client and I've got everything figured out with the colors for branding except 1 thing and it's got me stumped.  When i click on Information Technology in the mega menu, the words disappear.  Before clicki...

mega menu before click.PNG mega menu after click.PNG EC Branding Editor Brand colors.PNG EC Branding Editor.PNG
KeithM1 by Tera Expert
  • 3634 Views
  • 11 replies
  • 1 helpfuls

employee centre migration

Hi Experts , Our team has been planning to migrate from service portal to employee center. I am wondering if there is a way where we can transfer the customizations done in SP to ESC directly ? Most of the articles and videos I saw suggest to DO cust...

Date Comparison in Flow designer

Hi All,I have a requirenment where i need to create a flow on Manage token table where i need to compare the record where the type is refresh token and then i will create a flow which create an incident automatically when the record has expire value ...

shivani42 by Tera Contributor
  • 1682 Views
  • 3 replies
  • 3 helpfuls