Have you ever wished you could customize the Agent Chat button in your Service Portal to suit your organization's branding and design? Maybe you're a Spider-Man fan and want to use a spider icon for the open button and a spider web icon for the clos...
Hi All! I have a customer looking for creative names to name their Virtual Agent - Chatbot. Can some of you share some names you have used? Thanks so much!!
I would like to get guidance for the best way to manage connected content; specifically, how to clean up knowledge articles that are not in a published state. We have taxonomy topics which contain many articles that are in a retired or outdated sta...
i lost my instance after integration done with jira. how can i retrieve it
Hello Community! I want to understand my users and their search behavior in our Service Portal. Specifically, I need to see the keywords they use to search, the results they select (whether a knowledge article or a catalog item), and the specific kno...
HiHow to make 'additiinal comments' read only on service portal based on state of ticket
Hello all, I am trying to set up our Employee Center Pro homepage with a layout that looks like the one in the attached photo, but without the carousel feature (ie: just three static banners in the same configuration as the attached picture). Any id...
Dear Admin, I am R.Sowjanya from servicenow . I am unable to access welcome to servicenow -linking Account and ebook library. Is there any possibility to access ebook which is expired. Hope this request finds you. Thankyou
Hello everyone,We have a requirement to update the announcement interval time from 5 seconds to 30 seconds in the cloned portal's announcement widget. This change will enable announcements in the portal to cycle every 30 seconds, allowing users more ...
Hi all, I've been getting the following error caused by a for loop I wrote. The loop is part of an "Update Record" action that I've scripted in Flow Designer. Does anyone know what might be causing it? The script is searching for a string in a large ...
Hi, I'm trying to create a catalog request which re-directs the user to an external URL. I want the code to run "On Submit" so that the request is recorded and preferably the URL opens in a popup window. I currently have this (in a Catalog UI Policy ...
Good afternoon,I am trying to put a link to the mega menu or home page, that when a user clicks on it the incident form opens. I don't want the user to have to click the report an Incident then click the quick link. Can this be done?
Hi, In the mobile version of our employee center we can see an "My Assets" button next to the "My tickets" that works in a similar way. This button was not implemented by us and is also not visible on our more used desktop version. However we would r...
How can I change the color of my active item, quick link, and Top Rated Articles widget header background color to dark blue(020636) in the employee center?Similar like this.
