Hello guys,I need your help again.I cloned the OOB widget from ESC portal "my_requests" and after I put my cloned widget in the page I am getting the following error messages. I need your help with where are this script include function called in the...
Hello, I've been tasked to restart a workflow that closes the old task and generates a new task. The requirement states that this should be initiated by a Declarative Action. Has anyone encountered this type of requirement before hand?
As a new Project Manager in the Service Now space, what is the best place to start to connect to resources and find people within my company and organization. I am currently taking the coursework and wanted to know if there was ways to find people wh...
Good afternoon! I'm encountering unexpected results modifying the page CSS for esc_kb_article_view I've changed the panel-heading background color and text color, but it's only applying on one widget (although I can see every widget title uses the pa...
Hi All , I have some doubts regarding servicenow portal. What is quick start configuration, dynamic page title, human readable url structure, dynamic page variables. I went through the docs still not clear. kindly help. Thanks in advance
Hi All, We're configuring AI Search and how facets/filters are displayed for end-users in the portal's front-end and an ideal solution for us would be to have one of the facets/filters ("Knowledge Bases") visibility limited to HR only, meaning a non...
How do we move "Genius Results" from the top of search results when a customer using ESC?It's a really poor customer experience for our users to search for a term (like "policy") and get "no results generated" .
How to add Help Text/ToolTip for "My Requests" in ESC/ ServiceNow EC Pro please help me add a tooltip for "My Requests" in ESC/ ServiceNow EC Pro. When we hover over "My Request" it should show a help message to users. Please provide me with the step...
I need voucher for my CSA exam.
Need to configure the password expiration remainders for the End Users which are authenticated through SSO.
Have you ever wished you could customize the Agent Chat button in your Service Portal to suit your organization's branding and design? Maybe you're a Spider-Man fan and want to use a spider icon for the open button and a spider web icon for the clos...
Hi All! I have a customer looking for creative names to name their Virtual Agent - Chatbot. Can some of you share some names you have used? Thanks so much!!
I would like to get guidance for the best way to manage connected content; specifically, how to clean up knowledge articles that are not in a published state. We have taxonomy topics which contain many articles that are in a retired or outdated sta...
i lost my instance after integration done with jira. how can i retrieve it
Hello Community! I want to understand my users and their search behavior in our Service Portal. Specifically, I need to see the keywords they use to search, the results they select (whether a knowledge article or a catalog item), and the specific kno...
