Hi Community,I am currently trying to display few field changes from the portal, like it would show in the backed basically: The goal is, if the RITM associated with my Case record changes state, this should be visible in the activity stream from the...
How are fellow customers handling the overall notification experience for employees? Are you letting them control their own preferences? If so, what's that like?Any thoughts on how to implement a good notification experience?We're also using a chatbo...
Hi All, having a requirement that, Once the catalog form is submitted, we have a manager approval once after that we have a group approval. IF the group approval is not approved from 2 days, we need to cancel that current group approval and trigger...
Hi All,Actually, we are trying to give the redirecting links in the second layer after creating the topics.As in the attached screenshot I'm looking to give links in the highlighted (red) in place of child topics directly with the links.Please guide ...
Would anyone know if there is a way to remove people from the AI search result page?We don't include people in AI Search so would like to remove this from the search result page.
Good morning! I'm encountering two stubborn issues with Employee Center megamenu and Advanced Portal Navigation and would greatly appreciate guidance! 1. I can't get the Get Support widget to appear in the megamenu at all. I've created content item...
Hello guys,I need your help again.I cloned the OOB widget from ESC portal "my_requests" and after I put my cloned widget in the page I am getting the following error messages. I need your help with where are this script include function called in the...
Hello, I've been tasked to restart a workflow that closes the old task and generates a new task. The requirement states that this should be initiated by a Declarative Action. Has anyone encountered this type of requirement before hand?
As a new Project Manager in the Service Now space, what is the best place to start to connect to resources and find people within my company and organization. I am currently taking the coursework and wanted to know if there was ways to find people wh...
Good afternoon! I'm encountering unexpected results modifying the page CSS for esc_kb_article_view I've changed the panel-heading background color and text color, but it's only applying on one widget (although I can see every widget title uses the pa...
Hi All , I have some doubts regarding servicenow portal. What is quick start configuration, dynamic page title, human readable url structure, dynamic page variables. I went through the docs still not clear. kindly help. Thanks in advance
Hi All, We're configuring AI Search and how facets/filters are displayed for end-users in the portal's front-end and an ideal solution for us would be to have one of the facets/filters ("Knowledge Bases") visibility limited to HR only, meaning a non...
How do we move "Genius Results" from the top of search results when a customer using ESC?It's a really poor customer experience for our users to search for a term (like "policy") and get "no results generated" .
How to add Help Text/ToolTip for "My Requests" in ESC/ ServiceNow EC Pro please help me add a tooltip for "My Requests" in ESC/ ServiceNow EC Pro. When we hover over "My Request" it should show a help message to users. Please provide me with the step...
I need voucher for my CSA exam.
