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Forum Posts

Resolved! "Get Support" modal on employee center

Hi. I have some issues with the "Get support" widget when I try to run it as a modal on employee center. It seems that it runs as a widget in a widget, meaning that the title "Get support" is shown twice. Any idea how that can be fixed? In ServiceNow...

Julie21 by Tera Expert
  • 4172 Views
  • 1 replies
  • 1 helpfuls

Resolved! Icon on knowledge article tiles

Hi. My customers have asked if it's possible to add an icon to the knowledge article tiles on the employee center, like we have on our record producer tiles. Does anyone know if there's a way to do this?

Julie21 by Tera Expert
  • 3322 Views
  • 4 replies
  • 3 helpfuls

How to add and show few more fields into modal pop up?

In the problem task form, when the state is "work in progress" and I am about to click on the "complete" UI action, a modal pops up with some mandatory fields. I have attached a snapshot of it for reference. My requirement is to add a few more fields...

kiran115_0-1722610806772.png
kiran115 by Tera Contributor
  • 708 Views
  • 1 replies
  • 0 helpfuls

Resolved! Remove 'Revised by' from kb article widget

I want help with removing the 'Revised by' from the kb article widget that is displayed when a user clicks on a knowledge article in Employee Center.  Prior to installing Employee Center this was not showing in our Service Portal.  We made updates to...