Virtual Agent - Chatbot
Hi All! I have a customer looking for creative names to name their Virtual Agent - Chatbot. Can some of you share some names you have used? Thanks so much!!
Forum Posts
Resolved! Employee Center - Best practice for managing connected content
I would like to get guidance for the best way to manage connected content; specifically, how to clean up knowledge articles that are not in a published state. We have taxonomy topics which contain many articles that are in a retired or outdated sta...
i need to recover my instance
i lost my instance after integration done with jira. how can i retrieve it
How to Understand what our Users are Searching
Hello Community! I want to understand my users and their search behavior in our Service Portal. Specifically, I need to see the keywords they use to search, the results they select (whether a knowledge article or a catalog item), and the specific kno...
Make additional comments read only on sp portal
HiHow to make 'additiinal comments' read only on service portal based on state of ticket
Employee Center Prop header layout
Hello all, I am trying to set up our Employee Center Pro homepage with a layout that looks like the one in the attached photo, but without the carousel feature (ie: just three static banners in the same configuration as the attached picture). Any id...
Unable to Access Welcome to ServiceNow-Inkling Account and eBook Library
Dear Admin, I am R.Sowjanya from servicenow . I am unable to access welcome to servicenow -linking Account and ebook library. Is there any possibility to access ebook which is expired. Hope this request finds you. Thankyou
Service Portal Annoucement Widget
Hello everyone,We have a requirement to update the announcement interval time from 5 seconds to 30 seconds in the cloned portal's announcement widget. This change will enable announcements in the portal to cycle every 30 seconds, allowing users more ...
Confuing for loop error
Hi all, I've been getting the following error caused by a for loop I wrote. The loop is part of an "Update Record" action that I've scripted in Flow Designer. Does anyone know what might be causing it? The script is searching for a string in a large ...
Service Catalog Request - Re-direct to external URL
Hi, I'm trying to create a catalog request which re-directs the user to an external URL. I want the code to run "On Submit" so that the request is recorded and preferably the URL opens in a popup window. I currently have this (in a Catalog UI Policy ...
Resolved! Quick Link to Home Page or Mega menu in employee center
Good afternoon,I am trying to put a link to the mega menu or home page, that when a user clicks on it the incident form opens. I don't want the user to have to click the report an Incident then click the quick link. Can this be done?
"My assets visible on mobile but not on desktop version of Employee center
Hi, In the mobile version of our employee center we can see an "My Assets" button next to the "My tickets" that works in a similar way. This button was not implemented by us and is also not visible on our more used desktop version. However we would r...
How can I change the widget Panel header background color to dark blue(020636) in EC?
How can I change the color of my active item, quick link, and Top Rated Articles widget header background color to dark blue(020636) in the employee center?Similar like this.
when I pass required due date time field on the form it is changing after the form is submitted
Hi team,I am unable to find the issue, that,when I pass required due date time field on the form and saves then go to the next page and showing different time than i selected.please find below snippets for reference.Before form submits:After form is ...
