We have updated some Short Descriptions on a few catalog items and promoted them to PROD.In Employee Center, navigating to these catalog items via the topics shows them with the correct short description content.However if we use the Search function ...
I need request number and item name only on my request widget on portal. Is there any way to remove request_by field from my request widget.
As shown in the first picture, during my search source testing configuration. When the search source uses the same indexed source (as shown in the second figure), the search conditions of the two search sources will interfere with each other.May I a...
Hello everyone,i want to delete all the unused old taxonomy which we are not using anymore.can anyone tell me how to remove the taxonomy via script ( preferable) or any best method from all the instance( DEV,QA,PRE-PROD & PROD).and i also want to che...
Hello all!I have encountered a strange issue in Employee Center > My Profile. In the 'Employee Profile Details' widget, I can add tabs and insert different widgets into them.The problem is that when I click on any tab other than "Overview" and then, ...
How can we create proactive monitoring for virtual agent and portals with alert notification via email to know if they are down or broken or not working so we can better support our users as we would know immediately about the issue before users star...
Hi Guys,I have one issue in employ center where when user is checking employ center there showing Tasks, Activities as 0. But the user is actually having some tasks to approve when user is checking from the platform is having approvals, but not showi...
We have recently upgraded Employee Center and our "Give Feedback" button completely breaks when we open up a topic page.It switches to the left of the page and becomes unusable like in the image.We also cannot close it.has anyone else experienced thi...
Hi can anyone help me with the issue that knowledge articles are having two user criterias, 1. user criteria is that user should be a manager and he should be a from a perticular country. 2. another user criteria also fetches weather logged in user m...
Is there a way to remove this icon (attached in the picture) from the portal?
When testing Change module via ATF (Automated Test Framework) in ServiceNow, filling mandatory fields like categories, subcategories, and target company is essential, but it is throwing error if I set any values for those and then submit .errors: FAI...
Hello! everybody I finished CSA courses and I want to know if you can help me to prepare and succeed obtaining the CSA certification.my exam will be in 2 weeks.
We have a bunch of Catalog Items with user-criteria based on user properties. Our fulfillers do not need to see these when they are acting as an employee but they may need to see them when they are supporting another users.Is there a way (without gra...
We are trying to search with the keyword for ex. "password" in portal search bar through ATF but it is not redirecting to the next page. We used set component and click component both the step in ATFs but still not working. Could you please take a lo...
