Resolved! Are you able to upload .xml files/documents to Request Forms/ Description Fields?
Are you able to upload .xml files/documents to Request Forms/ Description Fields? I have colleagues who are trying to upload .xml files to INC and TASKS.
Forum Posts
Help with a scripted user critera for ESC Protal (Knowledgebase is XXX)
Hello, We are in the process of integrating IT into ESC (which already has HR) and we will be using the same portal page. On the page I have two widgets (buttons) for incident/case deflection. Log an Incident and Open a Case. I created a scripted u...
Sharepoint Integration
Hello, I am inquiring about SharePoint Integration in ServiceNow. I have seen a lot of articles about integrating SharePoint using third party apps or configuring the integration yourself. Does ServiceNow offer a product, app, or integration that ha...
Widget for stock ticker
Hi,I have a question for everyone: if I want to display a thumbnail related to stock information on the ServiceNow Portal homepage, and clicking on it would lead to the corresponding stock information page, how can I achieve this? Do you have any sug...
How to link custom workspace with the play book
Hi All, I have created a automation using process automation designer for few task to be performed.i have created a custom workspace for this called xyz workspace , i need to add play book tab added in the custom workspace , i have searched entire do...
How do I configure which portal is used in links generated form Now Assist summaries in AI Search?
I have just configured Now Assist in AI Search in for our Employee center in Vancouver. However, when I click on a link to an article from a Now Assist summary, I am brought to URLs which have links containing /kb_view.do?sys_kb_id=x as opposed to UR...
Search results in Employee Center return outdated short descriptions for catalog items on tiles
We have updated some Short Descriptions on a few catalog items and promoted them to PROD.In Employee Center, navigating to these catalog items via the topics shows them with the correct short description content.However if we use the Search function ...
I need request number and item name only on my request widget on portal.
I need request number and item name only on my request widget on portal. Is there any way to remove request_by field from my request widget.
search sources condition
As shown in the first picture, during my search source testing configuration. When the search source uses the same indexed source (as shown in the second figure), the search conditions of the two search sources will interfere with each other.May I a...
how to delete all the unused taxonomy in instance via script or any other method ?
Hello everyone,i want to delete all the unused old taxonomy which we are not using anymore.can anyone tell me how to remove the taxonomy via script ( preferable) or any best method from all the instance( DEV,QA,PRE-PROD & PROD).and i also want to che...
Tabs in 'Employee Profile Details' widget
Hello all!I have encountered a strange issue in Employee Center > My Profile. In the 'Employee Profile Details' widget, I can add tabs and insert different widgets into them.The problem is that when I click on any tab other than "Overview" and then, ...
can we create monitoring for Virtual agent & Portals? to know immediately if VA is working or not
How can we create proactive monitoring for virtual agent and portals with alert notification via email to know if they are down or broken or not working so we can better support our users as we would know immediately about the issue before users star...
User tasks activities are showing 0 in employ center
Hi Guys,I have one issue in employ center where when user is checking employ center there showing Tasks, Activities as 0. But the user is actually having some tasks to approve when user is checking from the platform is having approvals, but not showi...
Resolved! "Give Feedback" button in Employee Center Pro breaks when we use the mega menu or switch page
We have recently upgraded Employee Center and our "Give Feedback" button completely breaks when we open up a topic page.It switches to the left of the page and becomes unusable like in the image.We also cannot close it.has anyone else experienced thi...
Knowledge articles should be visible for only certain people
Hi can anyone help me with the issue that knowledge articles are having two user criterias, 1. user criteria is that user should be a manager and he should be a from a perticular country. 2. another user criteria also fetches weather logged in user m...
