I know it is possible to choose to gather more feedback on an article when a user selects that the article is 'not helpful'. Is it possible to choose which articles would gather feedback though? For example, if the IT department does not wish to gath...
Hello All, I currently ran into some issue with the auto generation of record numbers. Some of my task extended tables have the issue that they always count up by 2 in the service portal. If I create the record from platform/native ui I dont have thi...
Hello Experts, I want to redirect user based upon the location to esc portal if the location is France navigate the user to the esc portal instead of sp portal. @Ankur Bawiskar Thanks ,Rahul
Hi Team, In Employee Center "My Tasks" only change request approvals are adding and not RITM approvals? Can anyone please help me on this to understand more. Thanks in advance for the answers!
Hi Team, I have a variable in my catalog, when I click on it, I need to redirect to some table in the current instance. I knew we can achieve this via property called glide.servlet.ui but how to use it in variable? Can anyone share your ideas or s...
We can enable the "Create Incident" option from the Instance Options and rename it to any desired action.I'm wondering if we can set a dynamic Action URL in the field as per screenshot?Ideally, I want to provide a PDF download option or a printer-fri...
How to fix the position of search so even if we are raising more request then also the size of home search column will be fixed .
Hello, I added a related article in a published state to another published article in employee center but this does not reflect on the EC portal. In the back-end i verified the kb_2_kb.list table and it shows that the articles are related but this d...
Hi, I would like to know there is any functionality to show department hierarchy chart to employee.I know that there is "Org Chart" which shows the report line, the relation between employee and employee.What I want is the chart of the relation betwe...
There are several user's in the same department (group) that are working in shifts.Every member in the group needs permission to accomplish the request / incident task there for they need to see and manage the task.How can we grant permission to a g...
Hi Community, We have a requirement that need to add "go to cart" button instead of submit, it should redirect to cart before submit the request, currently it is submiting selected variables which are in the catalog form, it is not submiting items wh...
Hello, I am trying to link French translated KB articles to their English version.
I have a report that is grouped by the "Assigned To" field. I want to display this report as a Count of the Groups, but I can only get it to display as a count of the total items. Grouped the Count is 300 but there is 1300 items.
Hi All,Like the subject already says it:I have a Workflow with a Trigger "Service Catalog" - this flow works perfectly fine using the catalog item and submitting a request.Now I need to simulate/fake such a service request submission (depending on an...
Hi All,I have a requirement to build an ADD Related List Button on Incident table to add Business unit(s). The concept would be same as OOB Impacted CI add button on Incident.After doing some analysis I found:1) There is 2 UI Action Add on Impacted C...
