Resolved! Employee Center Mega Menu Get Support
Hi Team, Get Support Menu item is stuck on left side.Even though we are creating new menu items and selecting position right, still they are showing on left side. Thanks
Forum Posts
Resolved! Taxonomy Topic Chart of relationships - Similar to Org Chart for Topics
Has anyone built a visual view of the Taxonomy Topics, similar to the Org Chart or ITOM Relationship view. This would be useful in the Native and possibly in the Employee Centre. Ideally it would have the featuresSelect Taxonomy or specify the Taxono...
Videos in Knowledge Articles
We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...
Is there a better widget than Simple List?
I am looking to make a "Company Directory" that is a list of departments that shows the department head and other contacts (we have as user references on the department table) on a custom Page in EC Pro and the only Widget I could find was the Simple...
Need to customize TinyMCE Editor buttons in Service Portal toolbars (they appear hard-coded)
ServiceNow has a number of TinyMCE system properties, available in sys_properties.list, that allow customizing the toolbars in the TinyMCE editor. If you filter by "*glide.ui.html.editor" you'll find a suite of properties for customizing the HTML and...
Rich Content Editor Not Loading Properly
I went into Rich Content to edit a subtopic page, and when I began creating the components it looked just fine. However, now when I go back into it to try and make updates, the editor window does not work. The UI looks messed up, it won't show any bl...
How to configure Activity tab on standard ticket configuration ESC
I want to configure standard ticket form on ESC, my requirement is to add resolution information to the activity tab. Is it possible OOB or customization required??
Custom Search widget created in ESC Portal routing to Catalog builder view or backend view
Hi i have created a custom Search widget in a custom APP scope, which contains custom Search Application and Search source in AI Search with ESC PortalSearch Source on catalog items table to suggest catalogs created within custom scope, which gives ...
Dual Search Results Topic/Sub Topic on HRSD ESC Portal
Hello Friends, We are into ServiceNow HRSD Implementations, and we are enabling HRSD Module for Multilingual countries. We are facing one major issue on Employee Center Portal where we search for anything in Global Search like Benefit, Compensation...
WSD - Workplace Visitor Management - Host/ Reception Portal missing
Im trying to find the HOST / Reception portal for workplace visitor management but they seemingly do NOT exist.I have followed the what t says in the docs but no luckhttps://www.servicenow.com/docs/r/employee-service-management/workplace-visitor-mana...
Not able to add Standard Ticket Actions for tickets
Hello all, I am trying to figure out how to add new standard ticket actions for tickets in the employee center portal. I am going to Ticket Configuration and finding the table I want to focus on (ex: Incident) and going to the Standard Ticket Action...
Knowledge Article Updates
I work at a financial institution, so we have a vast number of procedures (knowledge articles) in ServiceNow. One of our biggest complaints from end users is that they can see when an article is updated (we configured a "Recently Updated" widget), bu...
To make topics searchable in ESC portal search bar
We have requirement where we need to make topics searchable in esc portal search bar. With few documents and community post . i have achieved and topics are opening but in backend record view . We need to open instead in esc portal itself.If someone ...
Resolved! Can you track specific views from users on news articles?
Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views. Any idea...
I have requirement on ESC to add a background image, which covers the complete home page
Is it possible to add a background image that covers the home page under widgets and widgets stay transparent. what would be the configuration steps and image dimensions?
