Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme . I've logged out and back in but still the same. Does any...
Hello All, I created a custom genius result for web applications (sn_ex_sp_pro_web_application). It is a clone of the OOB Catalog Item record except it points to the web applications table and the query is "active=true". I connected it to the search ...
I'm not able to understand from where we can change the fa-fa image of the attachment picker for the upload. Also, I'm having issues in changing the text that comes after "Choose a file". If anyone has any idea about how we can customize the image an...
Hi All,I’m working on a requirement to display the Approver for a custom Procurement Case in both the backend form and the My Requests page in Employee Center.As a requester (Requested By / Requested For), when an approval is generated, the approver...
Does anyone else have issues printing knowledge articles directly from Employee Center? We have a requirement to be able to print articles from the front-end of Employee Center. I have tried in both my PDI and our company's site and below is what I g...
On our news articles, we put some hyperlinks to external resources. Is it possible to track the clicks on these links in any way?
Hello, everyone,I would need support in trying to remove the duedate from the HRM todos Summary widget as highlighted below: Would you know the best way to do this?
We currently the Employee Center set for HR use and we have the Service Portal set for IT use. Currently when searching in both Virtual Assist and Regular searches via the Service Portal, catalog items that should be only restricted to the Employee ...
I am creating a news article and using the content editor. I accidentally clicked paste when I wasn't clicked on the correct block, and it put it down at the bottom of my screen "why it matters". Since this is not in a text block or any sort of conte...
Hello. We recently switched to Employee Service Center and enabled AI Search. If I search for the word "indemnity", one of the first results that pops up is KB0017092. When I click the link, this is the site that it attempts to go to: https://[my i...
Hello, I received a request to allow users to close their Incidents but not resolve them. When I use the Incident Standard Ticket Action widget on the Standard ticket page, it only allows the user to resolve. I am somewhat of a newbie so I am not su...
I'm looking to identify ServiceNow University courses and training sessions for our University team's developers that include instruction on the following topics:1. Content Publishing2. Content BuilderSpecifically, I need to find courses that contain...
Hi Team, Get Support Menu item is stuck on left side.Even though we are creating new menu items and selecting position right, still they are showing on left side. Thanks
Has anyone built a visual view of the Taxonomy Topics, similar to the Org Chart or ITOM Relationship view. This would be useful in the Native and possibly in the Employee Centre. Ideally it would have the featuresSelect Taxonomy or specify the Taxono...
We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...
