Hello everyone, i´m wondering if ServiceNow offers any way to calculate a rate about how much our company uses Self Services from ESC.We notice a decreasing amount of incoming incidents as we have implemented some self services so far.Knowledgebase i...
When transcribing a request to a mail notification, the formatting of the description is being lost, I am currently using current.description.toString() in the mail script but it is skipping the new lines and adding just single space.
Hallo zusammen, ich habe folgende Herausforderung, meine von mir ausgewählten Favoriten werden angezeigt, aber haben keine Funktion. Soll heißen bei einem klick passiert leider nix.Gehe ich auf "alle Anzeigen" und klicke dann auf meinen Favoriten, w...
Hello, We are showing Incidents that are Resolved and pending resolution acceptance on My To-dos page.We want to add below Actions button on My To-dos Page so that user can either resolve, reopen or close Incident.Should show Actions below too: Also,...
Hi all, Can anyone please help me to do the configuration for discovery of cmdb devices using "Service Graph Connector for Solarwinds"ThanksAswathy
Hi All, We can see "Follow" or chat option available in resolver view of Next experience UI.But it is not available in self service portal for using it by end users.Can anyone please suggest , how can we make it available for end users also? Eg:- I c...
Hello, I am using Recommended for you widget and Popular topic widget on my Employee center without any configuration.It seems the widget is not working because the most submitted catalog item is not on the Recommended for you widget and most popular...
Hi, i want to trigger the Survey for all active User how were using ESC portal from 10th of May 2024 to till the date to take experience of new ESC portal over old SP portal.i want to create the trigger condition for Survey but i bit confused which...
For both knowledge articles and catalog items, can we create a restricted access panel in the article/form details to show who that article/request is available for even if its content is not available for users? My client wants to let the users know...
Hi everyone,Is it possible to search for catalog items where the meta string matches an exact phrase? For example, finding "One Drive" as a complete string, rather than separate instances of "One" or "Drive". I haven't been able to get this to work.M...
The top interview tool can play a crucial role in promoting diversity and inclusion in hiring practices. By enabling video interviews, the top interview tool allows recruiters to reach a broader and more diverse candidate pool, regardless of geograph...
Hi Team, On the knowledge article I have related links and I would like the related links to be displayed on new widget. I would like to know the possibilities and how can this be achived. Thank You
Hello Everyone, I recently completed my Certified System Administrator (CSA) certification in ServiceNow and am eager to gain handson experience in the platform. I am actively seeking an internship opportunity where I can apply my knowledge and grow ...
When Mandatory information is missing it shows the relevant fields on the right of the Record Producer/Request Item. However the field name has a dark gray background which makes it hard to read as displayed below. I want to change it to white. Any...
When we click on kb article from Employee Center on My task it should open kb view for that particular record.
