How to hide a topic conditionally from mega menu
Hi, There is a requirement to hide a topic from the mega menu based on User's department or other attributes from sys_user table. How we can do that ?
Forum Posts
Resolved! Portal Browse Taxonomy widget not showing up
Im trying to implement the Portal Browse Taxonomy Widget in my Personal Developer Instance.Ive followed the tutorials on here: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/c...
Configuring "Child Topic 1" as Horizontal View in Employee Center
Hello everyone, I'm practising on my PDI to configure the Employee Center Mega-menu and have a question related to Child Topic 1. By default, all Child Topic 1 items without Child Topic 2 connections are grouped into a single column (ref: screenshot ...
Is there a view to see capacity of resources prior to requesting a resource plan?
There is a request from the business to show available resources and their capacity before confirming a resource plan. The current OOB process for viewing resource capacity can only be done through the Allocation workbench and then clicking on Resour...
Resolved! Hide save button of reference fields in portal
Hello Everyone, I want to hide/disable the Save(Ctrl + s) button from the Reference fields in portal. Can anyone please guide me how we can achieve this.
Glyph Icon for Menu Item in Footer is not visible
Hi, I can't see a Glyph Icon in the Menu item "Contact Us" in my Footer in Employee Center. Please see the attached. Please help me fix the same. Thank you!
How to have multiple banners together
Hello all, I am trying to create a banner with multiple images and buttons, just like the one shown on ServiceNow's site for the employee center: Employee Center How would I go about doing this? I created a banner with an image and a link-button, but...
Resolved! multi-factor authentication
Hello We plan to enable MFA. Goal: every user should use multi-factor auth. Possible ways:user based: set sys_user.enable_multifactor_authn = true role based: set "Multi-factor Criteria" to one or more specific rolesgroup/ip based: If I try ...
AIS Topic Search
Has anyone worked on configuring the search sources to display only the articles or catalog items based on the selected topic or child topics? Issue : on searching using Keyword AIS Topic Search widgets tries to show both the request and knowledge ar...
Resolved! AI Search typeahead-widget throws errors via component "sn-search-combobox"
Hey all, we have recently activated AI Search on our platform. Unfortunatley we get a lot of errors in our Browser console as soon as we search with the "typeahead-widget" in our Portal. Error Message in Console: "invalid JSON syntax in actionData: u...
Resolved! Show the variable information under "To Dos"
Hi Experts,We are using the employee center. Currently under "To dos" we show the approval requests.For few users when they click on the item in to do, the view is like this, where they can see the ritm variable informationFor few user the view is li...
Resolved! Hide Taxonomy Topic based on role.
We are wanting to make taxonomy topic visible to only ITIL role users. I am able to make the catalogs not searchable but they still can see these catalogs if they go to taxonomy dropdown. They cannot view the catalog but it still shows. Is it possi...
Autosuggest for KB article not working ESC portal
We have configured ESC portal as our default portal and enabeld AI search. When we search autosuggest is working for catalog , but not for KB article . Normal search brings result for KB article also. Also autosuggest is working in SP portal for KB a...
Resolved! Add language selector in the ESC portal.
Hi Everyone,I want to add the "Language Selection" option on the mega menu in the employee center.I want it added next to "My Act". Please help me with the configurations.Thank you.
It’s possible to have a password field in an spModal
Hi, We have the requirement of encrypt the users’s input when they reject a request and write a justification in the spModal from Employee Center Approval page, it’s possible to encrypt this justification as a password field, not encrypted in the db,...
