ITIL users are unable to view records through the global text search feature However, administrators have the ability to see the records by conducting a search using the typeahead search widget. Additionally, ITIL users can access the pm_project reco...
I would like to know how to edit the items in the standard HRM Todos Summary widget.Do you know how to add or remove items from the following image?I have looked into To-dos Configuration and Task Configuration, but I have not been able to edit the i...
Hello! I have a requirement to change the Logo and Brand images in employee center portal. I have updated logo and unable to find out the configuration to update the brand image.I tried in 'Instance in Page Editor' and 'Pages in Designer' to configur...
I have a problem, where draft articles appear in the employee center for users who have only the role ‘knowledge’ instead of seeing the published version there, they see the drafted version.ESC portal search source has a condition to display only Pub...
Hi All, On a catalog form we have created a links to redirect to table data which is already applied with the filters. But want to make it to dynamic url redirection based on the instance on which the user is currently logged in. any suggestion to ...
Hello! Currently we are challenged with a difficult requirement from the business.Please see the current situation and requirement below, as well with the proposed solution from ServiceNow. Current situation: Currently links are shown based on audien...
Hello, End user is unable to save the timezone in profile of ESC portal.Whenever the user sets the timezone that is overwritten each time the user logs out.We want the timezone to be saved in sys_user table/User preferences whenever user changes the ...
how to use windows.open in servicenow
Hello, I am having and issue with a Catalog Client Script in the Employee Center that is not populating a choice list with options as it is in the normal Service Catalog. I have set the Client Script UI Type to all as you can see in the screenshot I ...
OOB when a Knowledge Feedback record is marked as resolved a notification is generated to the submitted by with a link to approve/reject the resolution. The link in that notification, generated by the mail script 'Notification: Feedback Task Resolved...
I changed the Request type in Portal settings tab for the catalog items from "Order now" to "Submit" but it affected only the portal view and i need also to change the backend view, how?
I have created a catalog item for a specific group of users to create incidents for a business line. Not all of these users have ITIL rights. On the catalog item there is a question with a drop down that references the cmdb_ci_service table. ITIL use...
We recently moved to using Employee Center. Previously, I was able to hide catalog items in the Service Portal search by giving the item no category. For example, I have items in an order guide and only want them to ordered by using the order guide. ...
Mega Menu navigation showing 404(Sorry, the page you requested was not found error) for Service Catalog.We have configured the employee center as our new portal and waiting for deployment until some issues are fixed.As part of the employee center, we...
Hello,Long story short our business is asking for certain tickets(tasks) to be searchable in ECP Search. We have accomplished this by creating an AI Search index for the Task table and setting the "Declarative Action" to be "navigation_sc_order_guide...
