Resolved! Mega Menu employee center pro
Is it possible to to redirect a mega menu item to a specific URL ? For example I need to redirect hardware and software to KB article page, how can we achieve this requirement?
Forum Posts
Resolved! Topics Mega Menu not showing translated names (Employee Center)
We recently upgraded to Employee Center. I took some time creating Topics and translating these into our native language. In the backend this all works nicely. In Employee center, in the topics Mega Menu, these names are not translated. Is there some...
Announcement not displaying on Employee Service Center
I created an announcement and added Employee Center in portals related list but still it's not displaying as banner in ESC portal.
Resolved! What role need for user to create a Change request in protal?
I want user only can access portal and create request.what role is needed for user?
Resolved! How can I create a button to open new page in new Tab
Hello,I want to create a button in Service Portal (ESC) on 1 of the widget and when someone click on that button user should be redirected to new page in new tab but in same browser window. Can someone please help me on this requirement.Thanks
How to add fields to To-do task widgets
Hi All, I need to add more fields to below widget , I know to add fields via To-dos configuration on top of the widget. But I want to add more fields under change number as high-lighted in the above screenshot. Please suggest. Thanks,
Resolved! change number of items shown by default?
When you navigate to a topic in Employee Center, it shows 12 items with a button to show more. Is there any setting to change how many are shown by default?
Resolved! Taxonomy child topic not appearing in the Popular Topics widget
Hello, How can I have the child topic Software appear as a card in the Popular Topics widget? It will only appear in the Mega Menu and not in the Popular Topics.
Redirecting Employee Center Suffix "esc" to "sp" breaks AI search
Hi all,My company is moving onto Employee Center this week and have found that when we change the employee center URL from https://company.service-now.com/esc to https://company.service-now.com/sp, it breaks AI search throughout the portal. We have...
What role is needed to have approvals appear on the users view?
What specific roles are needed for this to appear for a user so they can see what they need to approve, especially if they already CAN see it on the platform UI in the backend, but it's not showing on the employee center view? Thank you!!
how to change background color of selected option in dropdown of below list
I want to change this highlight black bar to some other bar. But iam unable to inspect .can someone help on this?
Background images are not getting displayed for few users in Quick Links in Employee Center
Hi, For very few users, background image in Quick links is not getting displayed and its blank. However they are getting widget and other details. Only image is not loading. They tried to clear cache also, however still issue is persisting. What coul...
Resolved! Employee Center- Favorite icon on header menu
Hi, I have this configuration, but the heart icon not appear on header menu. Missing some thing ? Thank you Regards
Resolved! Unable to display favorite from Employee Centre
Hello, In my personal instance, the favorite icon (heart) is displayed. But in another instance, it's not displayed: My instance: The other instance: How can I display it? Thanks in advance! Dr Yassine
Resolved! Topic - Child Topic not showing if there's no connected content mapped and article are expired.
Hi, Is there a way to keep the child topic showing even though the connected content (Knowledge articles) is expired?Child topics are not visible in the menu if articles mapped to them are expired. Topics Sub topics child topics Thank yo...
