Resolved! How can we configure Virtual Agent to search from particular knowledge base?
Requirement : To configure Virtual Agent to search the articles from the particular knowledge Base Knowledge where can this be done? Regards,Prasanna
Forum Posts
Resolved! Knowledge articles widget is not showing Views count, Author name, Date (only icons are coming).
Hello Portal experts,I'm facing one weird issue in the Employee centre pro portal.Only knowledge-related icons are coming, but data is not coming only on esc_knowledge_home page.Details are coming fine inside the article page.! The "esc_knowledge_hom...
Out of the box widgets in Employee Center portal
Hi, We are planning to implement OOB employee Center portal, however we are facing below issues. Could anyone please help me to resolve this issues. - I am trying to use announcement widget in Employee Center portal, however notifications are not get...
Resolved! Child topics are not displayed in Employee Center Portal
I created 7 child topics for the parent topic. However, only one of them is getting displayed in the portal. Please see attached screenshot for reference. TIA
Employee Center My Active Items widget Similar like Requests we want to have Incidents???
In the employee center we have the My Active Items widget. In this we have Requests which gives the list of both requests & incident together. We want it to be separated like request should give request & incident should give incident can we achieve ...
Portal Comparison
I would like to understand advantages and dis-advantages; recommendation for different portals - Service Portal, Knowledge Portal, Employee Center, Employee Center Pro, Alumni Server portal. Which portal to use when and how easy or difficult is maint...
Employee Center Pro Usage Stats
My customer currently has multiple ServiceNow portals and just deployed Employee Center Pro specifically for their HR Service Delivery. Is it possible to see usage statistics (specifically last login date/time) for only their Employee Center Pro, or ...
Resolved! How to change menu in employee center
Hi Everyone , I'm wondering how i can add or remove menus available in employee center. See below. Regards,Edgar
Service Portal - Call Widget Client Controller from ng-angular-template
How to call the client controller function from ng-angular-template in a widget? I am unable to call a function from ng-angular-template. Please help.
Resolved! Mega menu takes a long time to reflect changes in the Taxonomy
Hi, I have observed that if I make changes to my Taxnomy it takes a long time until these changes are reflected in the Mega Menu - it takes hours, but not sure how long actually. Eg. if I just change the name of a child topic, it will no reflect in t...
Search/filter option in To-do Page
Hi Team , I am looking search or filter option in to-do page available in OOTB page
[Employee Center] Rename the URL suffix /esc ?
Hi everyone,On our instance, we use a CMS portal and we are migrating to Employee Center. We think about disable the CMS portal, redirection... and keep the same path /portal. Do you think it is a good idea to rename the employee Center URL suffix to...
Resolved! Employee Center Incident form view
How to hide urgency or priority showing on incident form view of employee center.
Resolved! Remove html tags from widget
Hi,I've built a basic widget for my ESC portal, which queries a knowledge base and displays the articles in created order.My HTML: <br/> <div class="my-items-container"> <div class="widget-header"> <h3 class = "title"> ${Security Hub} ...
Resolved! Disable attachment when closed
Hello,I discovered that we can still add attachment via this standard tab (attachment) even if the case is closed:I tried the onLoad client script with disableAttachments() function, but it didn't work.Do you have a solution to avoid adding attachmen...
