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AI Search Facets

I have a facet for catalogues but there are some inactive catalogues and also catalogues not required for EC.How can I remove them? Lisa

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Lisa22 by Tera Contributor
  • 2247 Views
  • 2 replies
  • 2 helpfuls

Resolved! Modifying Featured Content in Employee Center Pro

We recently launched Employee Center Pro and when creating Featured Content the article is not being promoted to the top of the topic page. Is this expected behavior?  When testing in my PDI the card/article is being promoted to the top of the page.I...

BG1 by Tera Expert
  • 2975 Views
  • 4 replies
  • 1 helpfuls

Mega menu topic order

Is there a way to setup the correct order of parent topics in the mega menu?I was expecting the ordering in the taxonomy would be used for the order in the mega menu but that seems not be the case.

M_87 by Tera Contributor
  • 3635 Views
  • 5 replies
  • 0 helpfuls

Resolved! Manager Hub: missing time zone

Hi,According to the latest Manager Hub demo video/presenation, there should be a timezone area on the first page of the manager hub. Even my example manager has multiple employees within different time-zone, i dont see this feature. As well on the pa...

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Redirect Taxonomy Link

We have a business need to link Taxonomy items to another page at this time.Is there a way to do this?Example, we want Knowledge Base links to go to specific knowledge bases instead of the Taxonomy page.Page route map does not help.

Johnny Stone by Tera Contributor
  • 1660 Views
  • 1 replies
  • 0 helpfuls

Resolved! Missing content in Quick links widget

Hello Community,I have an issue after I moved my ESC to PROD -> the content of the Quick links widget, namely one quick link 'Link to IAM' has disappeared. The record itself does exist on PROD, I just don't understand, why it doesn't show in the widg...

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Linda6 by Mega Guru
  • 3865 Views
  • 5 replies
  • 3 helpfuls

How to configure Search results in Employee center

I want to have additional EC searches configured in regards to the sources, so that I receive search results that I expect when using them.This implies configuring search sources for the following:- 'Search tickets' search in 'My Incidents' (to show ...

Veera2 by Tera Contributor
  • 1547 Views
  • 1 replies
  • 1 helpfuls