Resolved! Employee Center footer configuration
Hi, Please how can I modify footer ? Text color Text size Footer size Thank youRegards
Forum Posts
Resolved! Different language for user
Hi all,I have a query. User is getting different language for enhancement request in my request section. PFA attached the image for reference. I tried impersonating him and checked his Profile language. It is set to English only. How do i debug this?...
Multiple catalog item for guided self service in playbook
Is it possible to show multiple catalog items based on keyword inputs from questionnaire for guided self service playbook. Requirement : based on input keywords show multiple catalog items and knowledge article and else create incident.
Resolved! Employee Center Topic Name – Slash ( / ) Not Allowed. Any Workarounds?
Hi everyone,I’m creating new topics in Employee Center, and I need to use topic names formatted like “A/B”. I’m aware that the platform does not allow the standard forward slash character in the Topic Name field.Given that the restriction is expected...
How to get response variables in a ServiceNow Flow from 'Azure Create Subscription' Action
we are using AzureCreateSubscrption flow action to create record in Azure and inturn we are getting response in flow.How to get this response variables to map to ServiceNow cmdb tables(azure_vm_instance)
Article description is not showing in search results and in article tile for custom template article
Hi All, I have issue with the articles that are created with Custom templates the Article description is not showing in search results and in article tile for other template articles the description is showing as expected.Where is the description fie...
Saved Bundle Problems?
The Save as Bundle feature can be a super helpful feature for users that spend a lot of time ordering the same items over and over. Think about admin users that have order the same laptop or access for new employees. If you are not familiar with thi...
Resolved! Quick messages for feedback task
Hi Team, I have requirement where i need to enable quick messages for the feedback task, can anyone have idea how to enable quick messages. Please let me know thanks in advance.Regards,Dev
HOW TO HIDE KB ARTICLE IN AI SEARCH
Hi all,I have an AI Search configuration for KB_knowledge, and the workflow is published.Several articles have user criteria based on the user’s role.In the AI Search results, all articles are displayed, but when a user clicks Read more, they receive...
Widget not showing up under certain circumstances (HRSD Cases)
I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...
Playbooks and workflows - how can i see a linked Playbook that is triggered after Flow triggered
So lets set the scene. You already have a Flow handling an CSM/HR case (creating tasks, moving things along, etc).You want a Playbook just for visibility — so employees can see progress in Employee Center.The Playbook is not controlling the work — ...
Redirect Mega Menu Child Topics to External URLs in Employee Center
Hello everyone,I am currently working on customizing the Mega Menu within the Employee Center (ESC) and I've run into a bit of a challenge regarding external links. Use CaseI want to add several external URLs under a specific Child Topic. For exampl...
Duplicate search results in employee center for quick links
Hi All, I have configured the search source for Quick Links, and the results are being fetched correctly. However, I am facing an issue where duplicate results appear for the same item when performing a search using the Quick Link.One result works as...
Resolved! What are these EC Pro Widgets?
Can anyone tell me which Widgets (and with what options) these two Widgets are? Namely, how to get them to show up as tiles?
Take Questionnaire widget not loading on Service portal
Hi,When users are trying to click on Take Questionnaire widget (Emergency Self Report) after submitting their Covid-19 status. The widget page returns a blank page. Strangely this widget only works in DEV. We have compared all our widget configuratio...
