Resolved! What widget do i need to use to add a filter to the portal?
As you can see, I create a list in the portal page. However, I want to engage and search data more easily. So, What widget do i need to use to add a filter to the portal?
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Forum Posts
Enable RITMS along with Requests on the MY Requests page on Employee center portal
Hi All, Having a requirement that, On the Employee center portal, under my requests along with Requests can we enable Ritms cards aswell. Currently we can find to see only the requests. Is it possible to set the view to show the ritms. If not possib...
Agent Persona access to their employee personas on ESC Pro
How do you set up HR agent access on the portal where they, as agents, have access to global view on the workspace to all HR content for the regions they support, but on the portal search, they only see their employee persona articles?
Resolved! AI Search Suggestions not matching Search Results
Hello! It's been brought to my attention that our AI Search Suggestions are not matching the returned results. For example, searching for "Decomm" displays three Catalog Items and two KB Articles. When completing the search though, only one result sh...
Social media X icon twitter symbol should reflect in EC portal.
Hi Team, For Social media icons in menu items we have OOB icons in servicenow. For twitter we have bird symbol But we need X icon symbol. How to achevie this in menu items. Attached screenshot for your reference. And i have added X icon in db_image t...
News Center integration capabilities
Can ServiceNow News Center be used as a 'mission control' tool to create news articles and announcements and then deploy them to other comms platforms from ServiceNow - such as Emailing an article Viva Engage, SharePoint, Digital TV screens, etc? I...
Initials words will not reflecting in profile column at EC portal
Hi Team, If user does not upload proflie photo in servicenow - Then automacally initails will reflect backend and portal as well. But in EC portal its not reflecting. How can we acheive this for portal side - Backend looks good. Attached screenshot f...
How to set approvers on Content Publishing > Publish Plan?
We are looking for a way to pre-set the approvers on newly created Publish Plan for Content Publishing.What we are looking to do is:- A user creates a new content from Content Publishing > Create New- Once a content is created user creates Publish Pl...
Due date from backnd not getting mapped to Delivery date on portal
Due date from backend not getting mapped to Delivery date on portal
Search not working in english
Hi everyone,We have been facing an issue in Popular topics widget in employee center.When we search for any catalog item, the search on that widget is unable to yield any results. However, if we change the language to french, the search indexing work...
Considering a Q&A Feature in Employee Center — Thoughts?
Hello — I'm exploring ideas for a Q&A feature in Employee Center. The idea is that after searching the knowledge base, an employee could post a question instead of creating a ticket, and an SME or community member would answer. I know ServiceNow offe...
AI search
Hello! We use ServiceNow, and Employee Center/Pro for the intranet of our organization. I feel like we are not leveraging the full capabilities of ServiceNow though. Are there any products or applications that would run similar to how Google does? Wh...
Reporting an Incident on Employee Center
Hello!We're in the thick of getting transitioned to Employee Center from Service Portal and have entered the discussion of accessing reporting an Incident. On Service Portal, it's obviously just a big button right on the main page, but there really i...
Employee Center - Content Publishing - Creating a playbook
We are currently exploring different use cases for content publishing, and one of our groups has asked if we could use it to build a playbook or a playbook landing page.I was curious if anyone has built out a playbook / playbook landing page and if y...
Resolved! Subtopics widget customization
We are currently on the Yokohama version of ServiceNow. I am hardly a developer and have been learning Employee Center and Pro over the last two years as we have transitioned our whole intranet over to this platform. In our employee taxonomy, we have...
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