By default, ServiceNow does not render PDF files inside Service Portal widgets.Instead, when accessing an attachment, the platform forces the file to download.Why this happensThis behavior is controlled by the system property:glide.ui.attachment.for...
We are configuring AI search in our employee center and are wandering if there is any way to change the appearance of the genius result box? We would like to make it a bit smaller? is this possible?If yes, how?
Hi There, I would like to , Add the custom field , Customer account number (u_customer_account_number) , How can I add that? after account field in below porta.
Sources box(right side ) , Please provide the steps on how to configure it to show that box.
Hi All, I have issue with email script for KB article expiry notification where emails are getting triggered to KB article author and CC (copied)the KB managers and KB owner but they are of different knowledge base. I need to have email triggered to ...
Hi Team,I have a requirement to hide the activities where count is zero in "My Items" widget available for esc.if the activity is primary in "Activity Configuration " table, then the below code is working( checking the count in script and making it i...
I have an active SCCM integration through JDBC, scheduled import sets and transform maps, I want to automatically generate a incident if there is connection failure, How can i achive this, is it possible through pre or post import scripts?
Hi All, I have a issue where Draft , review and expired articles are showing in Employee center when searched with KB number but only published articles should be shown.Anyone has idea or faced similar kind of issue what might be the reason.Thanks in...
RITM details are not getting mapped on ESC/SP portal page on client instance but on PDI it works
As you can see, I create a list in the portal page. However, I want to engage and search data more easily. So, What widget do i need to use to add a filter to the portal?
Hi All, Having a requirement that, On the Employee center portal, under my requests along with Requests can we enable Ritms cards aswell. Currently we can find to see only the requests. Is it possible to set the view to show the ritms. If not possib...
How do you set up HR agent access on the portal where they, as agents, have access to global view on the workspace to all HR content for the regions they support, but on the portal search, they only see their employee persona articles?
Hello! It's been brought to my attention that our AI Search Suggestions are not matching the returned results. For example, searching for "Decomm" displays three Catalog Items and two KB Articles. When completing the search though, only one result sh...
Hi Team, For Social media icons in menu items we have OOB icons in servicenow. For twitter we have bird symbol But we need X icon symbol. How to achevie this in menu items. Attached screenshot for your reference. And i have added X icon in db_image t...
Can ServiceNow News Center be used as a 'mission control' tool to create news articles and announcements and then deploy them to other comms platforms from ServiceNow - such as Emailing an article Viva Engage, SharePoint, Digital TV screens, etc? I...
