Hello, employees have the possibility to mark their favorite on the Portal. However, it seems that there is a limit of 51 favorites. After that you can't mark any more favorites. How can I as an admin unlimit the favorite items in the backend configu...
hi all - for a while I have been creating HR criteria and then a related user criteria by clicking on the related link which gives me a user criteria with the script "new sn_hr_core.hr_Criteria().evaluateById("(HR criteria sys ID", user_id);Now these...
Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available...
Hi All, In sc_categories widget, it shows all the catalog items of selected category in the page. we have a requirement that In the employee center, rather than showing the categories It should show Topic, and clicking the topic it should show catalo...
Display a video in campaign content without having a link to youtube but instead use a video from the db_videos table?I want to have a video as content for a campaign but by choosing video as the content style I must add a URL to Youtube or Vimeo. Is...
Zurich Patch 1 Hotfix 1a Is it possible to change the text that displays when a 'How can we help you' search returns no results? Thank you!
hi, i am now able to show the delivery time on the form, however it appears to be taking the value from the schedule tab of the WF (see screenshot 2025-11-24_11-01-06-integr8-access-delivery-time2)? how do i get it to use the delivery_time from the c...
when we go to the employee service center we can see my incidents in header when we click on it will show submited requests lable instead of that i need to change it to submitted incidents
I have a question about filtering specific catalog items from appearing in My Requests. I created a filter under the My Requests Filter module, but I cannot dot walk from Request to RITM to Item. When I tried it, the filter removed every request inst...
Hi everyone, In EC Portal, after submitting an RITM ticket, it will direct you to the Request Summary Page. How do you add/remove fields in that page? Where can I configure it? We want to modify the current setup of our EC Portal. Any help I could ge...
hi,i am trying to show the delivery time on the form. it's showing when i click 'try it' (left) but not when i click 'try it (portal)' (right).any idea why it's not showing on the RHS? many thanks!
Hi guys, I would like to ask, if it is possible to customize the "Create Incident" Page? (With customize I mean, that I can customize this page or the widget "SC Catalog Item" on this page with css) My goal is, when I open create incident, that only...
I’m currently working on the Communities and Forums feature available in ESC Pro. The customer wants to create separate forums for each department and sub-department and ensure that users can only access the forum associated with their own departmen...
I am looking to create a "Help" page for users to find resources related to using the Employee Center portal (how to navigate the portal, submit requests, check the status of your request, etc.). Resources on this 'microsite' would include knowledge ...
Provide the end to end configuration and field level details for configuring the push and teams notification using content publication.Also, with push notifications we can create a message with 1600 characters but the description field on the form (c...
