Now mobile or now agent-New functionalities as per ITSM Standard
Hi Family ,I want to know more about new functionalities of Now mobile or Now agent can please anyone help me out in it
Forum Posts
Resolved! CIS Certification for Employee Center
Hello, I'm not sure if this is the right place to ask. If not please advice me where I can post this question. Do somebody know if there will be a CIS certification for the Employee Center (Pro)? Or which current CIS fits best to cover the knowledge...
Tour Guide previous step and skip buttons option on the form.
Hello Everyone,I need to add Previous Step and Skip buttons to a Guided Tour in ServiceNow, so users can navigate backward or skip the tour steps as needed. While I’m familiar with creating buttons using UI Actions, in this case, the buttons need to ...
Mega Menu Capabilities
What is the maximum number of taxonomies, topics and levels in Employee Center Mega Menu?
Resolved! Unlimited favorites on Employee Portal
Hello, employees have the possibility to mark their favorite on the Portal. However, it seems that there is a limit of 51 favorites. After that you can't mark any more favorites. How can I as an admin unlimit the favorite items in the backend configu...
Resolved! User criteria referencing HR criteria
hi all - for a while I have been creating HR criteria and then a related user criteria by clicking on the related link which gives me a user criteria with the script "new sn_hr_core.hr_Criteria().evaluateById("(HR criteria sys ID", user_id);Now these...
Print or save as a pdf from Employee center?
Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available...
Hi All, we have a requirement that In sc_categories widget, it shows all the catalog items of selec
Hi All, In sc_categories widget, it shows all the catalog items of selected category in the page. we have a requirement that In the employee center, rather than showing the categories It should show Topic, and clicking the topic it should show catalo...
How to display a video in a portal campaign without having to use youtube link?
Display a video in campaign content without having a link to youtube but instead use a video from the db_videos table?I want to have a video as content for a campaign but by choosing video as the content style I must add a URL to Youtube or Vimeo. Is...
Employee Center How can we help you no results text
Zurich Patch 1 Hotfix 1a Is it possible to change the text that displays when a 'How can we help you' search returns no results? Thank you!
Resolved! Show Delivery Time on Catalog Items II
hi, i am now able to show the delivery time on the form, however it appears to be taking the value from the schedule tab of the WF (see screenshot 2025-11-24_11-01-06-integr8-access-delivery-time2)? how do i get it to use the delivery_time from the c...
employee service center
when we go to the employee service center we can see my incidents in header when we click on it will show submited requests lable instead of that i need to change it to submitted incidents
My Request Widget
I have a question about filtering specific catalog items from appearing in My Requests. I created a filter under the My Requests Filter module, but I cannot dot walk from Request to RITM to Item. When I tried it, the filter removed every request inst...
How to configure Request Summary in EC Portal?
Hi everyone, In EC Portal, after submitting an RITM ticket, it will direct you to the Request Summary Page. How do you add/remove fields in that page? Where can I configure it? We want to modify the current setup of our EC Portal. Any help I could ge...
Resolved! Show Delivery Time on Catalog Items
hi,i am trying to show the delivery time on the form. it's showing when i click 'try it' (left) but not when i click 'try it (portal)' (right).any idea why it's not showing on the RHS? many thanks!