Hi All, Need assistance on one of the issue that occurring while trying to launch the ESC portal. Above is the attached error that is getting while launhing the ESC portal first time. As the current plan is to migrate from SP to ESC. Please let me ...
Hi @pavani_paluri,Could you help me understand below queries regarding AWA1. Does AWA work only on AWS? or would it also work on native UI like when an agent creates case. Currently we are not using AWS to full potential.2.Can we give access to HR ma...
Hello there,When I perform a search using any keyword no results are returned. However the same search in the OOB Service Portal returns one or more results for the same keyword. Curiously when I manually update the URL to use the kb_search page th...
Hi everyone,I have successfully added a custom filter (e.g., "TEST HR SERVICES") on Employee Center, which works for one service.Now, I want to add multiple services around 200 services so that each service is available as a filter.My goal is to avoi...
I'm currently trying to update the branding colors on the business portal, but the Branding Editor only allows me to modify the nav bar divider and nav bar background. It seems the customization options are quite limited.I've attached some screenshot...
Hi, I have one question. Theres one record producer 'Retire a Standard Change Template' its not coming under ESC search and i tried to add this in existing category(through taxonomy) to check but its not visible there also. Same RP is available in SP...
Is it possible to add any portal Widgets to Topic page? When you browse any topic, it opens a new page with a banner linked to that topic. Is it possible to add service portal widgets to that browse topic in addition to connected content(Catalog Item...
Hi There I am busy working on a building out taxonomies and the connected content for the Employee center. I have a requirement for an additional widget to be added to the topic pages and sub-topic pages. I have built out a custom widget that I woul...
Currently, approvers in the ESC portal are presented with only two options: Approve or Reject.I want to add a "Send Back to Requester" button alongside the existing Approve and Reject options.I found one widget 'Todos Approval Actions ' contains this...
Hello all,I have a requirement to handle Power BI requests in ServiceNow.The process should:Track the lifecycle of a Power BI report from Requirement Finalization → Development → Testing → Deployment (publishing).Capture and maintain efforts (man-hou...
Hi Community, Would like some help with my requirement. The requirement in question, is to redirect the URL of the 'New' Button in the Service Operations Workspace to the Service Catalog. Things I have tried but hasn't worked:UI Actions, found a 'N...
I'm currently trying to update the branding colors on the business portal, but the Branding Editor only allows me to modify the nav bar divider and nav bar background. It seems the customization options are quite limited.I've attached some screenshot...
After applying the Yokohama Patch, I noticed two layout changes in our ESC portal:The search results layout changed from the previous card style (each result had a rectangular border) to the new list style (borders are gone and the text looks smaller...
Hi there,We would like to explore if it is possible to show Knowledge article details on a knowledge approval taks / activity. Anyone have experience and is happy to share where they configured this. So im talking about knowledge article body, author...
We are upgrading to Zurich and doing testing but we've noticed that VA search is finding web applications (great!) . However, when clicking the result, it opens the backend config page for the web application instead of using the application URL from...
